Customer Service Advisor

Verisure; Killingworth Village; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading security systems provider in the UK seeks Customer Service Advisors to support customers by handling queries and resolving complaints. This role prioritizes customer care, requiring strong communication and IT skills. Ideal candidates should have at least one year of customer service experience and a passion for delivering high-quality service. Benefits include your birthday off, healthcare plans, and discounts. Join a team focused on ensuring customer satisfaction and peace of mind.

Benefits

Your birthday off

Onsite coffee shop and canteen

Discounted gym memberships

Private healthcare

Employee referral rewards

Enhanced maternity and paternity schemes

Cycle to Work Scheme

Qualifications

• At least 1 year's experience in a customer service environment.
• Customer-focused and passionate about delivering high-quality service.

Responsibilities

• Deliver excellent customer service in an inbound contact centre.
• Handle customer complaints professionally.
• Respond to customer enquiries clearly.
• Support customers with invoices and process payments.
• Make outbound calls to update customers.
• Maintain up-to-date customer records.

Skills

Strong communication skills

Problem-solving mindset

Multitasking

IT skills including MS Office

Active listening skills

Job description

Job Summary

We are currently recruiting Customer Service Advisors to join our Customer Service department at Verisure Services in Newcastle. This role involves supporting customers by handling queries, resolving complaints, and ensuring a high quality customer experience at every interaction.

About Verisure: Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is simple: to give our customers peace of mind by protecting what matters most.

Key Responsibilities

• Deliver excellent customer service within an inbound contact centre environment
• Handle customer complaints professionally and effectively
• Respond to customer enquiries clearly and accurately
• Support customers with invoices and process payments over the phone
• Make outbound calls when required to update customers
• Maintain accurate and up-to-date customer records

Qualifications

• Ideally at least 1 year's experience in a customer service environment
• Strong communication skills with a problem-solving mindset
• Confident multitasker with good IT skills, including MS Office
• Customer-focused and passionate about delivering a high-quality service
• Strong active listening skills

Benefits

• Your birthday off
• Onsite coffee shop and canteen
• Discounted gym and health club memberships
• Private healthcare and MediCash cash plan
• PerkBox access for discounts and freebies
• Employee referral rewards
• Enhanced maternity and paternity schemes
• Discounts on Verisure alarm systems
• Cycle to Work Scheme