Customer Service Advisor

Manpower UK Ltd; Inverness; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is offering a Customer Service Advisor position in Inverness. The successful candidate will handle customer requests via multiple channels and will receive full training. Ideal for individuals passionate about customer service and effective communication, with competitive pay of £12.60/hour and 35 hours of work per week.

Qualifications

• A background in Customer Service is beneficial.
• Training will be provided to ensure success.

Responsibilities

• Respond to requests via phone, email, and web chat.
• Log all requests in call logging software.
• Assign calls to relevant support teams.
• Update customers on the progress of their requests.

Skills

Effective communication

Passion for customer service

Analytical skills

Ability to work under pressure

Job description

Overview

Customer Service Advisor

Salary: £12.60 per hour

Location: Inverness Retail Park and Nairn Business Park

Hours: 35 hours per week, between Monday and Friday, 7am - 6pm

Manpower have a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

What you'll do

• Respond to incoming requests, via telephone, email and web chat
• Logging of all requests in the appropriate call logging software
• Assign calls to relevant support teams
• Action Back Office requests as and when required
• Advise customers and support teams of known problems/workarounds
• Ensure customers are kept updated with the progress of their request
• Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

• The ability to communicate effectively, both verbally and in writing
• Passion about customer service
• Willingness to learn
• The ability to work both independently and in a team environment
• Good analytical skills
• Ability to work under pressure

If you feel that you fit the above criteria, then apply today