Customer Service Advisor

ARC Recruits; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading accident repair centre in the United Kingdom is seeking a Bodyshop Customer Service Advisor to join their team. The role involves managing customer inquiries efficiently in a fast-paced environment, requiring previous experience in automotive customer service. Key responsibilities include handling all customer requirements, processing claims, and providing updates on repair status. Strong communication and team skills are essential. This position offers an opportunity to grow in a well-established setting.

Qualifications

• Previous experience as a Customer Service Advisor in the automotive industry.
• Strong team player with great communication skills.
• Proven ability to handle customer inquiries effectively.

Responsibilities

• Work efficiently in a fast-paced environment.
• Handle customer requirements for vehicle repair.
• Manage calls, emails, and reception duties.
• Process new work and claims.
• Provide updates on repair progress.
• Book in new authorized work.
• Manage recoveries.

Skills

Strong customer service skills

Effective communication

Team player

Job description

Bodyshop Customer Service Advisor

Talented and efficient Customer Advisor to join this leading team. Dealing with customer enquiries and reception in a polite, efficient manner within a well-established accident repair centre.

Responsibilities of a Bodyshop Customer Service Advisor

• Work efficiently in a fast‑paced accident repair centre
• Dealing with customer requirements for vehicle repair
• Dealing with calls, emails, enquiries and reception
• Answering phone dealing with customer / work providers
• Processing new work / claims
• Updating on progress of repairs
• Booking in new authorised work
• Dealing with recoveries

Requirements for a Bodyshop Customer Service Advisor

You must have previous experience working as a Customer Service Advisor within the Automotive industry, be a strong team player with great communication and strong customer service skills.

If this role is something that you are well suited to or you are looking for something similar within the Automotive industry, then please contact or email your CV to