Customer Service Advisor

The Work Shop Resourcing Ltd; Eastleigh; On-site; GBP 21,000; Part time

Job summary

A family-run business in Southampton is seeking a Customer Service Advisor to handle customer enquiries and process orders. The ideal candidate should have prior customer service experience, excellent communication skills, and strong attention to detail. This is a part-time role with flexible working hours. Join a supportive and growing business today!

Benefits

Down-time rooms

Onsite gym

20 days holiday plus bank holidays

Qualifications

• Prior customer service experience, ideally within manufacturing.
• Excellent written and verbal communication skills.
• Computer literate, with confidence using spreadsheets.

Responsibilities

• Handle customer enquiries via telephone and email.
• Process all customer orders and maintain accurate records.
• Liaise with hauliers and carriers for delivery updates.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving skills

Attention to detail

Tools

Order processing systems

Spreadsheets

Job description

Overview

An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and family run business based in Southampton. As a Customer Service Advisor, you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally.

Hours and Package

• Permanent & Part-time
• 9.00am - 3.00pm or 10.00am - 4.00pm, Monday to Friday (30 hours per week)
• £20,384 per annum
• 22.5 days per year including bank holidays
• Down-time rooms, onsite gym and more!

Responsibilities of a Customer Service Advisor

• Handle customer enquiries via telephone and email in a professional manner
• Process all customer orders and maintain accurate and up-to-date records
• Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery
• Assist the internal Sales team with administrative duties and phone cover during peak times
• Carry out additional ad-hoc duties as required to support the business

The ideal Customer Service Advisor

• Prior customer service experience, ideally within manufacturing
• Excellent written and verbal communication skills and ability to communicate effectively
• Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy
• Strong organisational, prioritising and problem-solving skills
• Conscientious, self-motivated, and able to work independently
• Strong team-working skills, contributing positively to a collaborative environment
• Patient, polite, and assertive approach

If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW