Customer Service Advisor

KT & Coe Recruit Ltd; Diss; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading recruitment agency is currently seeking a Customer Service Advisor to join a well-established team in Diss. The successful candidate will manage claims, communicate with clients and insurers, and provide excellent service in a fast-paced setting. Responsibilities include promoting company services, handling administrative tasks, and ensuring smooth communication among stakeholders. References and a background check may be required for this position. A three-month probationary period applies.

Qualifications

• Excellent communication skills to interact with various stakeholders.
• Ability to manage multiple claims and prioritize tasks effectively.
• Strong customer service orientation and ability to work under pressure.

Responsibilities

• Manage all aspects of new claims, from inception to hire provision.
• Promote company services to clients and associated parties.
• Communicate with clients, responsible parties, and insurers.
• Use the case management system to follow up on outstanding matters.

Job description

KT & Coe are currently seeking a Customer Service Advisor to join a well‑established and supportive team based in Diss. This is a fantastic role for someone who thrives in a fast‑paced environment, enjoys helping customers through the claims process, and takes pride in delivering excellent service.

Job Description

The team are typically the first point of contact for our clients, who may include referrers from insurance brokers, insurance companies, accident management companies, solicitors, and occasionally private individuals. The team is responsible for accepting new claims in the event of non‑fault or partially disputed road traffic accidents.

Duties

• Managing all aspects of new claims, from inception to hire provision, including initial correspondence with interested parties
• Promoting company services to clients and associated parties
• Communicating with clients, responsible parties, insurers, solicitors, and other relevant contacts
• Using the case management system to follow up on outstanding matters such as witness reports and third‑party details
• Arranging delivery of credit hire vehicles from our extensive fleet, ensuring the client receives a suitable vehicle delivered safely and conveniently
• Providing flexibility and support to other teams as required to meet business needs
• Providing general administrative support to the management team
• Building effective working relationships with team members and referrers

Additional Information

• Two professional and/or character references are required
• A Criminal Records Bureau background check, including a credit check, may be required
• All employees are expected to complete a three‑month probationary period