Customer Service Advisor

Bristol Industrial; Devon and Torbay; On-site; GBP 22,000 - 28,000; Full time

Job summary

A customer-focused service company in England is seeking a detail-oriented Customer Service Advisor to be the first point of contact for retail partners. The role involves handling inbound calls, processing orders, and resolving customer queries efficiently. Strong communication skills and organizational abilities are essential for success in this fast-paced environment. Previous experience in customer service is desirable. Apply today to join a dedicated team.

Qualifications

• Strong verbal and written communication skills are essential.
• Must be highly organized with excellent time management abilities.
• Previous customer service or call center experience is a plus.

Responsibilities

• Answer inbound calls regarding orders and general enquiries.
• Process customer orders and manage admin tasks.
• Manage and resolve customer complaints professionally.

Tools

Microsoft Office

Job description

Are you passionate about delivering outstanding customer service?
We're looking for a proactive, detail-oriented Customer Service Advisor.If you thrive in a fast-paced environment, enjoy solving problems, and take pride in building strong relationships with customers, we’d love to hear from you.
The Role As a key member of the Customer Services team, you’ll be the first point of contact for retail partners—handling inbound calls, processing orders, and resolving queries efficiently and professionally. You'll collaborate closely with internal teams and external distribution partners to ensure exceptional service is always delivered.Responsibilities

• Answer inbound calls regarding orders and general enquiries
• Process customer orders
• Issue invoices, order acknowledgements, and manage admin tasks
• Liaise with warehouse and distribution teams to ensure timely delivery
• Manage and resolve customer complaints with professionalism and accuracy
• Maintain up-to-date customer records
• Support the field-based sales teams
• Adhere to company policies and procedures

Critical Qualities

• Strong verbal and written communication skills
• Highly organised with excellent time management
• Confident using Microsoft Office

Desirable Skills

• Previous experience in a customer service or call centre environment
• Experience working in a fast-paced setting
• Familiarity with CRM systems

Apply today and bring your customer service passion to a team that cares.
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