Customer Service Advisor

Jago Consultants; Crawley; On-site; GBP 32,000; Full time

Job summary

A motor dealership in Crawley is seeking a Customer Service Advisor to join their friendly team. This role does not require automotive experience but emphasizes a strong customer service background. Responsibilities include advising customers on services, costs, and managing records. An enthusiastic candidate with excellent rapport and up-sell skills will thrive in this position. Salary is £24k plus a bonus, with working hours Monday to Friday and Saturdays on rotation.

Qualifications

• Previous experience within Customer Service is essential.
• Enthusiastic and passionate about the motor trade.
• Full driving licence.

Responsibilities

• Ensure customers are aware of service and repair work required to their vehicles.
• Advise on estimated costs of repairs and work.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Preparation and completion of invoices.

Skills

Strong Customer Service background

Excellent customer rapport

Confidence with up-sell opportunities

Job description

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We are working with a Main Car Dealership in the Crawley area of West Sussex who are actively looking for a Customer Service Advisor to join there friendly team.

No Automotive experience necessary. Strong Customer Service background essential!

Job Role – Motor Vehicle Customer Service Advisor

Salary – 24k plus bonus (OTE 32k)

Monday to Friday 8am to 6pm plus 1 in 3 Saturdays 8:30am to 1pm

Customer Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Customer Service Advisor position you will have:

• Previous experience within Customer Service is essential
• Enthusiastic and passionate about the motor trade
• Full driving licence

As a Customer Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.