Customer Service Advisor

Halfords; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service company is seeking a Customer Service Advisor in Coventry. The role involves welcoming customers, handling job bookings, and addressing technical concerns. Ideal candidates will have a strong customer service background and a full driver's licence. Attractive benefits include annual leave, discounts, and financial support. Join a rapidly growing business focused on motoring services and electric mobility.

Benefits

5.6 weeks' annual leave

Discounts on garage bills and products

Financial planning support via Wagestream

Health Cash Plan

Qualifications

• Proven track record of delivering excellent customer service.
• Must have a full driver's licence with less than 9 points.

Responsibilities

• Welcome customers and handle job bookings in the in-house system.
• Discuss and address any technical concerns customers may have.

Skills

Excellent customer service

IT literate

Professional handling of difficult situations

Target-driven

Job description

Overview

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment. We're the UK's largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you'll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Responsibilities

• Welcome customers and handle job bookings in the in-house system
• Discuss and address any technical concerns customers may have

Qualifications

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full driver\'s licence with less than 9 points as the role will include collection and delivery of vehicles

We\'re in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We\'re the UK\'s leading retailer of motoring and cycling products and services, and the UK\'s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Benefits

• 5.6 weeks\' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance