Customer Service Advisor

Halfords; Chester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading automotive service provider in Chester is seeking a Customer Service Advisor to manage customer bookings and address technical concerns. The role requires excellent customer service skills, IT literacy, and the ability to handle challenging situations. A valid driver's license is also necessary for vehicle collection and delivery. This position offers exciting benefits and career development in a rapidly expanding business.

Benefits

5.6 weeks' annual leave

Up to 50% off garage bills

Discounts on groceries and insurance

Financial planning support via Wagestream

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• Able to handle difficult situations professionally and calmly.
• Must have a full driver's licence with less than 9 points.

Responsibilities

• Welcome customers and handle job bookings in the in-house system.
• Discuss and address any technical concerns customers may have.

Skills

Customer service excellence

IT literacy

Handling difficult situations

Target achievement

Driving skills

Job description

Overview

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment. We're the UK's largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you'll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Responsibilities

• Welcome customers and handle job bookings in the in-house system
• Discuss and address any technical concerns customers may have

Qualifications

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full driver\'s licence with less than 9 points as the role will include collection and delivery of vehicles

We\'re in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We\'re the UK\'s leading retailer of motoring and cycling products and services, and the UK\'s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Benefits

• 5.6 weeks\' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance