Customer Service Advisor

Steer Automotive Group; Chelmsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service organization in Chelmsford is seeking a highly organized Customer Service Advisor. The role involves warmly greeting customers, managing repair bookings, and ensuring effective communication between customers and technicians. Candidates should have proven experience in customer service, possess strong communication skills, and handle pressure well. The company offers a competitive salary, ongoing training, and a supportive working environment. If you are passionate about delivering exceptional service, apply today to join this customer-first team.

Benefits

Competitive salary plus performance related bonus

29 days holiday including public holidays

Pension contributions

Referral bonus scheme

Enhanced parental leave

Enhanced sick pay

Wagestream—Financial Wellbeing app

Flexible working arrangements

VIP Awards – colleague recognition scheme

Cycle to work scheme

Benefits App – virtual GP, employee assistance programme

Steer Academy for ongoing training

Opportunities for career progression

Qualifications

• Proven experience in a customer service or administrative role.
• Strong communication and interpersonal skills.
• Good IT skills and ability to learn new systems quickly.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage repair bookings and vehicle handovers.
• Liaise with technicians and suppliers for smooth communication.

Skills

Customer service experience

Strong communication skills

Ability to handle pressure

Good IT skills

Job description

Customer Service Advisor

Chelmsford

Ref: VA3247

#OFE

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidaysplus additional days with service
• Pension contributions
• Referral bonus scheme
• Enhanced parental leave
• Enhanced sick pay
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• VIP Awards – colleague recognition scheme
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

At Steer Automotive Group , we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.

We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you’ll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.

Key Responsibilities

• Greet customers warmly, both in person and over the phone
• Manage repair bookings, vehicle handovers, and updates throughout the process
• Liaise with technicians, insurers, and suppliers to ensure smooth communication
• Handle queries and resolve any issues promptly and professionally
• Keep accurate records and maintain a high level of attention to detail

What We’re Looking For

• Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential)
• Strong communication and interpersonal skills
• Ability to remain calm under pressure and handle multiple tasks efficiently
• Good IT skills and the ability to learn new systems quickly
• A genuine passion for delivering great service

What We Offer

• Competitive salary with performance-based bonus opportunities
• Ongoing training and career development
• A supportive, team-focused working environment

If you’re motivated by providing exceptional service , enjoy working in a fast-paced environment, and share our values of Excellence , Innovation , and Integrity , we’d love to hear from you. Apply today and be part of our customer-first team.