Customer Service Advisor

Elis; Chatham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading circular services provider is seeking a Customer Service Advisor at their Chatham site. The role involves managing customer portfolios, supporting inquiries, handling complaints, and generating reports using Excel and Power BI. Candidates should exhibit outstanding organizational skills and a passion for delivering exceptional customer service. This is an excellent opportunity for someone who enjoys a dynamic environment and wants to contribute to sustainable service solutions.

Qualifications

• Outstanding organizational skills are essential.
• Proficient in Microsoft Office, especially Excel.
• Passion for high levels of customer service support.

Responsibilities

• Manage a portfolio of customers for contract management.
• Support on internal service inbox and address customer/internal inquiries.
• Handle customer complaints and complete KPI information for Key Account Managers.
• Run and manipulate customer reports within Excel and Power BI.

Skills

Organizational skills

Proficiency in Microsoft Office

Customer service skills

Tools

Excel

Power BI

Job description

About a career with Elis

Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future : connecting us, our clients and our planet.

About the Role

We currently have an exciting opportunity for a Customer Service Advisor to join us at our Chatham site. As a Customer Service Advisor, you will be expected to provide an excellent customer care experience in meetings with customers and colleagues. Execute on customer issues (such as complaints) The ability to be flexible is a must.

We are looking for someone who's organisational skills are outstanding and who is proficient in Microsoft Office & Excel in particular. You must have a passion for delivering high levels of customer service support.

Your Mission at Elis

• Managing a portfolio of customers for contract management.
• Supporting on an internal service inbox and dealing with Customer and Internal enquiries.
• Dealing with customer complaints and completing KPI information for Key Account Managers.
• Running and manipulating customer reports within Excel and Power BI.