Customer Service Advisor

Howells Solutions Limited; Castle Point; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading contractor in Billericay is seeking a proactive Customer Service Advisor to join their team. The role involves responding to customer inquiries, diagnosing repair issues, and managing job dispatch. Successful candidates will have IT and customer service skills, with prior call center experience being crucial. This full-time position offers a salary of £26,500 - £27,500 per annum in a supportive and modern work environment.

Qualifications

• Experience in working in a call center environment is essential.
• Must have excellent communication skills.

Responsibilities

• Respond to all customer calls/email enquiries.
• Take customer repair orders and accurately diagnose repairs.
• Plan & dispatch works to delivery staff.

Skills

Customer service skills

IT skills

Ability to work under pressure

Job description

Overview

Customer Service Advisor - Social Housing Sector

Based in Billericay

Full-Time, permanent

£26,500 - £27,500 per annum

Are you an experienced Customer Service Advisor with planning/scheduling experience and have the ability to demonstrate excellent communication and customer service skills? Are you looking for a new challenge in order to develop your career? If so, we can help you!

We are working with a leading contractor to recruit a proactive Customer Service Advisor based in Billericay.

You will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. You will be working as part of a team in a call centre environment, assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

Responsibilities

• Respond to all customer calls/email enquiries and adhere to targets and objectives set
• Take customer repair orders, obtaining full repair information and complying with data protection checks where required, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy, practice and KPI targets
• Plan & dispatch works to delivery staff, ensuring they have the correct skill-set to ensure a first-time fix
• Monitor progress on jobs, communicating with customers/stakeholders where required
• Accurate record keeping
• Liaise with other departments where necessary to ensure positive expected outcomes are obtained
• Undertake other administrative tasks as directed by the Team Leader/ Manager

The successful candidate MUST have IT skills, customer service skills and the ability to work well under pressure. You must also have experience in working in a call centre environment.

You will be working for a modern, forward thinking business that believe the strengths, skills and personalities of their people are the key to the company's success.

If you're interested, please apply online now, or call Lucy on (phone number removed) for more information