Customer Service Advisor

Randstad Construction and Property; Castle Point; On-site; GBP 23,000 - 28,000; Full time

Job summary

A national property maintenance company is seeking an experienced Customer Service Advisor for its Basildon contract. The role involves handling incoming calls, scheduling appointments, and providing professional customer service. Ideal candidates will have previous experience in a call centre, strong administrative skills, and proficiency in Microsoft Office. This is a full-time, permanent position located at a mobile site in the Basildon area.

Qualifications

• Proven experience in a call centre or customer service role.
• Strong administrative and organisational skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office suite.
• Ability to handle high call volumes effectively.

Responsibilities

• Handle incoming calls from tenants and schedule appointments.
• Manage bookings and allocate operatives to jobs.
• Liaise with supervisors to ensure all materials are ready.
• Provide professional and empathetic customer service.

Skills

Customer service experience

Strong administrative skills

Excellent communication skills

Proficiency in Microsoft Office

Ability to manage high call volumes

Experience in social housing

Tools

MSI scheduling system

CRM systems

Job description

A large national Property maintenance company, is looking for an experienced Customer Service Advisor to be based at a large mobile site in and around the area of Basildon. This is a fantastic role for the right person to join an established maintenance team working.

Permanent, Full Time

8 - 5 mon - fri no hybrid

CM11 2UF - 27,500 - Basildon

We are looking to recruit a Customer Service Advisor to join our team on our Basildon contract.

About the Role

We're looking for a proactive and organised Customer Service Advisor to join our busy call centre team. In this role, you'll be the first point of contact for our tenants handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements.

You’ll manage bookings using our MSI scheduling system, allocating operatives and subcontractors to jobs while keeping customers fully informed at every step. You’ll also liaise with supervisors to make sure all materials and equipment are ready ahead of scheduled appointments.

A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal will be to provide a professional, empathetic service that builds trust and confidence with every customer interaction.

About You

• Proven experience in a call centre or a customer service role delivering high levels of professional service.
• Strong administrative and organisational skills with high attention to detail.
• Excellent communication skills both verbal and written, with a professional and polite telephone manner.
• Proficient in the Microsoft Office suite and confident using CRM systems (experience with MSI is highly advantageous).
• Proven capability of handling high call volumes and prioritising your workload effectively and efficiently. Essential.
• Experience in social housing, maintenance, or repairs is highly advantageous.

If this opportunity interests you, we'd love to hear from you!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary / contract vacancies we are acting as an Employment Business