Customer Service Advisor

The Oyster Partnership; Caddington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A housing services organization is seeking an experienced Customer Service Advisor to deliver frontline services. This role involves acting as the first point of contact for residents, providing accurate information and advice on housing matters, and managing customer interactions. The ideal candidate will have proven experience in a similar setting, strong communication skills, and proficiency in housing management systems. This is a 9-month contract in the Caddington office.

Qualifications

• Proven experience working as a Customer Service Advisor within a housing association or similar public sector organisation.
• Strong communication skills, both written and verbal.
• Confident using housing management systems.

Responsibilities

• Act as the first point of contact for residents, handling enquiries via phone, email, and digital channels.
• Provide accurate information and advice on housing services.
• Log, update, and manage customer contacts using CRM systems.

Skills

Strong communication skills

Experience in customer service

Confident with CRM systems

Organizational skills

Resilience and calmness

Job description

Overview

Customer Service Advisor

This is an excellent opportunity for an experienced Customer Service Advisor with a strong background in delivering frontline services within a housing association or public sector environment, to provide a professional, responsive, and resident-focused service.

5 Days a week in Office

9 Month Contract

Responsibilities

• Act as the first point of contact for residents, handling enquiries via phone, email, and digital channels in a timely and courteous manner.
• Provide accurate information and advice on housing services, tenancy matters, repairs, and general enquiries.
• Log, update, and manage customer contacts using housing management and CRM systems.
• Resolve customer issues at first point of contact where possible, escalating complex cases in line with internal procedures.
• Liaise with internal teams, contractors, and external partners to ensure resident queries are followed up and resolved effectively.
• Maintain clear and accurate records of all interactions, ensuring data protection and confidentiality standards are met.
• Deliver a consistently high level of customer service in line with organisational values and service standards.

About You

• Proven experience working as a Customer Service Advisor within a housing association or similar public sector organisation.
• Strong communication skills, both written and verbal, with the ability to engage professionally and empathetically with residents.
• Confident using housing management systems and customer service platforms.
• Excellent organisational skills, with the ability to manage a high volume of enquiries in a fast-paced environment.
• Resilient, calm, and capable of dealing with challenging or sensitive situations effectively.
• Able to work from the NW London office in line with service requirements.

If you're a customer service professional with housing experience looking for your next opportunity, we'd love to hear from you. Please apply now to be considered for a virtual interview, or contact Olivia Demetriou - Shaw for further information