Customer Service Advisor

Time Recruitment Solutions Ltd; Bury; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor in Bury, offering a salary of £24,000 to £25,000 plus up to a 10% annual bonus. You will assist customers via phone, email, and web chat while ensuring satisfaction and maintaining positive relations. The role emphasizes teamwork, career progression, and comes with perks such as a free gym and daily complimentary meals. Join a dynamic team where you are valued and can truly thrive.

Benefits

Complimentary daily breakfast and lunch

On-site gym facilities

Free parking

25 days' holiday plus bank holidays

Monthly incentives and recognition

Qualifications

• Friendly demeanour paired with a positive, can-do attitude.
• Customer service experience welcomed.
• Strong team spirit and communication skills.

Responsibilities

• Engage with existing customers via phone, email, and web chat.
• Manage account updates and respond to queries.
• Ensure customer satisfaction and support.
• Collaborate with departments for smooth operations.

Skills

Customer service experience

Excellent communication skills

Positive attitude

Job description

✨Customer Service Advisor

Bury£24,000 - £25,000 + 10% Annual Bonus

Monday to Friday – Office Hours

Love Your Job. Live Your Life.

Imagine starting your day with a complimentary latte in hand, surrounded by a friendly and supportive team, and feeling truly valued every step of the way. If you are seeking a role where you are more than just a number – where you are part of something exciting and meaningful – this could be your perfect match.

About the Role

We are seeking a passionate Customer Service Advisor who enjoys assisting customers, building genuine connections, and progressing their career within a company that truly champions its people.

Why You’ll Love Working Here

• Supportive Management: Friendly, approachable managers who are genuinely invested in your success.
• Excellent Perks: Access to a free on-site gym, nutritious and delicious breakfast and lunch, plus hassle-free parking.
• Strong Team Spirit: Our team members have remained with us for over two years – a true testament to our positive culture.
• Work-Life Balance: Monthly socials, including brunches and bowling nights, because good vibes matter.
• Career Progression: Rapid promotion opportunities – your future manager was promoted twice within just two years.

Key Responsibilities

• Engage with existing business customers via phone, email and web chat.
• Manage account updates, payments, and respond to queries in a friendly and professional manner.
• Ensure every customer feels heard, supported and satisfied.
• Collaborate effectively with other departments to maintain smooth operations.

Who We’re Looking For ✨

• A friendly demeanour paired with a positive, can-do attitude.
• Customer service experience (even a few months – we value your potential!).
• Excellent communication skills and a strong team spirit.

What You’ll Receive

• £24,000 - £25,000 base salary plus a 10% bonus (up to £27,500 total).
• 25 days’ holiday plus bank holidays.
• Complimentary daily breakfast and lunch.
• On-site gym facilities and free parking.
• Monthly incentives and recognition to celebrate your achievements.

Ready for a role that fits your lifestyle and ambitions? Apply now and make Mondays something to look forward to.