Customer Service Advisor

Jago Consultants; Bristol; On-site; GBP 25,000 - 33,000; Full time

Job summary

A leading automotive dealership in Bristol is seeking an experienced Service Advisor. The role involves managing customer inquiries and providing excellent service. Ideal candidates will demonstrate strong customer service skills and a good technical knowledge of vehicles.

Qualifications

• Previous experience as a Service Advisor is ideal.
• Strong customer service background is necessary.
• Good technical knowledge of vehicles.

Responsibilities

• Manage all service telephone and walk-in enquiries.
• Greet customers and assess their needs during vehicle drop-off.
• Update customers throughout the day regarding service progress and additional work.

Skills

Teamwork

Multi-tasking

Deadline-oriented

Communication skills

Organization

Technical knowledge of vehicles

Customer-focused attitude

Job description

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Salary –Dependant on experience (up to £33,000 OTE)

I am recruiting for an automotive dealership in theBristol area who are looking for an experiencedService Advisorto join their hugely successful dealership.

The successful candidate ideally will have previous experience as aService Advisorand proven customer service experience skills.

Service Advisor job duties include:

• To Manage all service telephone and Walk-in enquires
• To meet and greet customers, qualify and identify customer’s needs for at vehicle drop-off
• To progress and update the customer throughout the day
• To discuss and up-sell additional work to the customer.
• Advise, and forward diarised unsold work
• Carry out inspections where necessary prior to handover to customer

To apply for our Service Advisor role you will need to be able to demonstrate some of the skills that will prove very beneficial in the position, including:

• Teamwork
• Ability to multi-task
• Ability to work to deadlines
• Confident and professional communication skills
• Highly Organised
• Ideally have previous experience as a service advisor
• A good technical knowledge of vehicles
• To have a positive, customer focused attitude and approach to your work