Customer Service Advisor

Jago Consultants; Bracknell; On-site; GBP 29,000 - 31,000; Full time

Job summary

A healthcare consulting firm in Bracknell is looking for a Customer Service Advisor. The role involves handling customer inquiries, providing proactive support, and maintaining positive relationships. Candidates should have excellent customer service and telephone skills, experience with MS Office, and a background in using Salesforce is a plus. The position offers a basic salary between £29,000 and £31,000 and is full-time, Monday to Friday.

Benefits

Pension Scheme

Employee Benefits package

Qualifications

• Experience using MS Outlook, Word, Excel, and Teams is required.
• Experience with Salesforce is advantageous.
• A flexible approach in your work is necessary.

Responsibilities

• Handle inbound and outbound customer service inquiries.
• Provide superior customer service with a focus on one-call resolution.
• Support field sales team with account touchpoints.

Skills

Excellent telephone skills

Excellent customer service skills

Good data entry skills

Experience using MS Outlook, Word, Excel, Teams

Tools

Salesforce

Job description

Overview

Job Description: Customer Service Advisor. Our client operates within the Healthcare / Medical services industry and is currently seeking an experienced, motivated full-time Operations Support/Customer Service Representative. The work environment is fast-paced, with a collaborative atmosphere. We are passionate about delivering innovations that improve the quality of health care and the patient experience.

Responsibilities

• Customer telephone service inquiries – inbound and outbound
• Proactive Customer account support – outbound
• Patient support – outbound calls to patients using the company’s product
• Providing internal support to the company’s Field Sales Team
• Proactive project work to improve service offering
• Data entry across multiple systems
• Accuracy, attention to detail and strong communication skills
• Understanding and adhering to Quality System requirements

Customer Care Focus

• Provide superior customer service by troubleshooting customer/patient inquiries/issues relating to product, services, and patient enrolment; strive for one-call resolution
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and clients
• Support field sales team with account touchpoints and follow ups
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
• Adhere to corporate policy and compliance standards in handling patient data
• Utilize Salesforce tool to track patient and account interactions

Qualifications

• Experience using MS Outlook, Word, Excel, Teams
• Experience using Salesforce would be an advantage
• Excellent telephone skills
• Excellent customer service skills
• Good data entry skills
• A flexible approach in your work

Hours

Hours: Monday to Friday

Compensation

Package: Basic salary: £29,000 – £31,000

Pension Scheme • Employee Benefits package