Customer Service Advisor

NMS Recruit Ltd; Aberystwyth; Hybrid; GBP 25,000; Full time

Job summary

A leading recruitment agency is seeking a motivated Customer Services Advisor in Wrexham to enhance customer satisfaction and support business customers. Ideal candidates should have a minimum of 2 years in customer service, exhibit excellent communication skills, and be proactive in handling inquiries. This role offers a £25,000 basic salary, hybrid working, and ample career development opportunities.

Benefits

£25,000 basic salary

25 days holidays, rising to 30

Hybrid working

Private medical insurance after probation

Up to 7% pension match contributions

Qualifications

• Minimum 2 years' experience in a customer service role.
• Excellent telephone manner with strong verbal and written communication skills.
• Ability to identify customer needs and recommend tailored solutions.

Responsibilities

• Be the first point of contact for business customers, handling account-related queries.
• Provide sales support and help onboard new accounts.
• Build and maintain strong relationships with prospects.

Skills

Customer service experience

Sales ability

Proactive communication

Problem-solving

Active listening

Job description

Overview

Customer Services Advisor - Wrexham

Are you a people person with a passion for delivering excellent customer service. After a very exciting takeover my client is rapidly expanding and looking for a team of motivated Customer Services Advisors to join their dynamic team, supporting their business customers and helping them grow.

Responsibilities

• Be the first point of contact for business customers, handling account-related queries with professionalism.
• Provide sales support and help onboard new accounts seamlessly.
• Reactivate dormant accounts through proactive outbound calling.
• Build and maintain strong relationships with prospects to generate new business opportunities.
• Identify opportunities to promote products and services to existing customers.
• Support customer retention by resolving issues efficiently and ensuring customer satisfaction.
• Conduct follow-up calls to maintain engagement and encourage loyalty.
• Develop a thorough understanding of our products and services to provide accurate information.
• Maintain accurate and up-to-date records of all customer interactions and activities.
• Share ideas, collaborate, and support colleagues in achieving team goals.
• Ensure compliance with regulatory requirements.
• Assist with administrative tasks as needed.

What They Offer

• £25,000 basic
• 25 days holidays rising to 30 days over time, hybrid working, up to 7% pension match contributions, private medical insurance after probation.
• Hours of work Monday to Friday 8.30am-5.00pm (1 hour lunch break)
• A supportive team environment where your ideas are valued.
• Opportunities to grow and develop your career.
• A role where you can make a real impact on customer satisfaction and business success.

Skills & Experience Required

• Minimum 2 years' experience in a customer service role.
• Background in the Financial Services industry is desirable, but not essential.
• Proven experience in sales, customer service, and customer retention.
• Excellent telephone manner with strong verbal and written communication skills.
• Active listening and effective problem-solving abilities.
• Ability to identify customer needs and recommend tailored solutions.
• Proactive, persuasive, and resilient approach to customer engagement.
• Flexible and adaptable attitude towards change.

If you are enthusiastic, driven, and enjoy building lasting customer relationships, we would love to hear from you!

Apply today to be considered for this great opportunity - if you do not hear from us within 5 working days, please assume you have not been successful.

Important Information

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