Customer Service Adviser

The New Homes Group; Peterborough; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading mortgage specialist in Peterborough is seeking a Customer Service Advisor to deliver exceptional service and support to Lifetime Members. You will engage clients in mortgage reviews and maintain records while being part of a dynamic team. The role offers extensive training, a competitive salary of £28,000 - £30,000 OTE, and a great working environment with benefits including 28 days holiday and a contributory pension.

Benefits

28 days holiday

Contributory workplace pension

Generous staff referral bonus

Death in service cover

Free health screening

Qualifications

• At least 12 months’ experience in telephone-based customer service or sales.
• Confident communicator with excellent listening skills.
• Experience in mortgage or financial services sector is a plus.

Responsibilities

• Prepare Lifetime Members for their mortgage reviews.
• Deliver exceptional customer service over the phone.
• Maintain accurate client records and handle mortgage enquiries.

Skills

Telephone-based customer service experience

Excellent communication skills

Organizational skills

Detail-oriented

Proficiency in Microsoft Office

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Overview

Customer Service Advisor

Location: Peterborough (Office Based)

Type: Full-time, Permanent

Salary: Competitive basic salary with a realistic OTE £28,000 - £30,000

Are you ready to take the next step in your customer service career? Join IMH, part of the UK’s leading new homes mortgage specialist, The New Homes Group — where you’ll be a vital part of helping over 70,000 Lifetime Members manage their mortgages with confidence.

Why This Role?

• Exciting career progression: Unlock opportunities to join our Trainee Mortgage Advisor programme or Mortgage Academy based on your performance.
• Comprehensive training & support: We invest in your growth with industry-leading training, coaching, and ongoing development.
• Competitive pay + commission: Earn a competitive starting salary with monthly performance-based bonuses, plus the potential for a guaranteed 3-month commission upon joining the company, subject to meeting qualification criteria.
• Great working environment: Beautiful countryside offices in a converted barn with free onsite parking.
• Work-life balance: Monday to Friday, 9AM – 5:30PM.

What You’ll Do

• Re-engage and support our Lifetime Members by preparing them for their mortgage reviews.
• Deliver exceptional customer service over the phone with clarity, empathy, and professionalism.
• Maintain accurate client records and handle increasingly complex mortgage enquiries as you grow in the role.
• Be part of a fast-paced, dynamic team where your contribution truly matters.

Who You Are

• You have at least 12 months’ experience in telephone-based customer service or sales.
• A confident communicator with excellent listening skills — able to explain complex information simply.
• Highly organized, detail-oriented, and motivated to exceed targets.
• Comfortable with Microsoft Office (Excel, Word, Outlook) and quick to learn new software.
• Experience in the mortgage or financial services sector is a plus — but not essential!

Perks & Benefits

• Permanent full-time role with extensive induction and ongoing training.
• 28 days holiday (including bank holidays).
• Contributory workplace pension.
• Generous staff referral bonus.
• Death in service cover and free health screening.

Ready to Apply?

If you’re motivated, disciplined, and eager to launch a rewarding career, we want to hear from you!

Apply now or call Elliott Pennell on (phone number removed) for a confidential chat. Immediate interviews and start dates available!