Customer Service & Administrator - FMCG industry

Tiger Recruitment; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

A values-led food and beverage business is seeking a Customer Service & Sales Administrator to support its commercial operations in London. This role ensures an excellent customer experience and accurate data management while aiding the commercial team. The ideal candidate has strong organizational and communication skills, experience in sales support, and familiarity with digital platforms. Applicants will work in a dynamic environment that emphasizes quality, efficiency, and customer satisfaction.

Qualifications

• Experience in sales support, customer service, order processing or commercial administration.
• Strong organizational skills with the ability to manage multiple priorities.
• High level of accuracy and attention to detail.
• Strong communication skills and a collaborative approach.

Responsibilities

• Process customer orders accurately and resolve issues proactively.
• Maintain product portfolios and ensure accurate data management.
• Act as the first point of contact for customer complaints.
• Support tender submissions and internal commercial meetings.

Skills

Sales support

Customer service

Order processing

Organizational skills

Communication skills

Excel proficiency

Tools

ERP platforms

Job description

Customer Service & Administrator - FMCG industry | £30,000 - £42,000 ,000 DOE | Perm| 1 day WFH | Shoreditch, London

An exciting and values-led food and beverage business is seeking a Customer Service & Sales Administrator to support its commercial operations across both Out-of-Home and Retail channels. This role plays a central part in delivering an excellent customer experience, ensuring accurate data management and enabling the commercial team to operate efficiently while upholding the high standards associated with a premium brand.

Key Responsibilities

Order Processing and Customer Support

• Process customer orders accurately, ensuring correct pricing, delivery details and product availability
• Work closely with supply chain and logistics teams to support order fulfilment and resolve issues proactively
• Maintain order trackers, back order information and customer communications where required
• Act as a professional first point of contact for day to day order related queries

Product and Portfolio Management

• Maintain and update product portfolios across Out-of-Home and Retail channels
• Ensure accuracy of product data including pricing, formats, specifications and status changes
• Support new product introductions, delists, artwork updates and SKU amendments
• Act as a central point of contact for internal product information requests

New Line Forms and Customer Setup

• Complete, submit and track new line forms
• Manage new customer and product setup, ensuring master data accuracy across systems
• Collaborate with finance, supply chain and technical teams to ensure correct pricing and configuration

Customer Portal Management

• Update and maintain customer portals with product, pricing, imagery, technical and compliance documentation
• Manage data requests, audits and system updates across Retail and Out-of-Home customers
• Monitor platform notifications and ensure timely completion of required actions

Customer Product Complaints

• Act as the first point of contact for customer product complaints across all channels
• Log and manage complaints through internal systems with accurate and complete information
• Liaise with technical, quality and supply chain teams to support investigations and resolution
• Communicate clearly with customers and account managers on progress and outcomes
• Maintain complaint records and support trend reporting for continuous improvement

Technical and Compliance Support

• Assist with gathering and submitting technical and compliance documentation including EUDR, packaging, allergens and sustainability data
• Maintain organised and up to date compliance files
• Support customer audits and technical queries with accurate information

Commercial and Sales Support

• Provide administrative support to Retail and Out-of-Home teams including price files, promotional calendars and reporting
• Support tender submissions, customer reviews and internal commercial meetings
• Assist with sample requests, forecasting inputs and product launch trackers

Systems and Data Management

• Maintain accurate product, pricing and customer data across ERP and internal systems
• Ensure consistency of customer master data and documentation
• Produce reports on product availability, listings, order patterns, pricing changes and customer activity

Skills and Experience

Essential

• Experience in sales support, customer service, order processing or commercial administration
• Strong organisational skills with the ability to manage multiple priorities
• High level of accuracy and attention to detail
• Confident user of Excel and business systems including ERP platforms
• Strong communication skills and a collaborative approach
• Comfortable working with digital customer portals and platforms

Desirable

• Experience across both Retail and Out-of-Home channels
• Exposure to product complaints handling or quality and technical processes
• Experience working with compliance documentation or sustainability data
• Relevant FMCG industry experience

REF: JGA/144489

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