Customer Service Administrator

The Recruiters Room; Wokingham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A recruitment agency based in Wokingham is seeking a Customer Service Administrator to provide high-quality telephone and administrative services. The role involves making and receiving calls, supporting clients via e-mail and telephone, and maintaining accurate records. Applicants should possess strong communication skills, be PC literate, and be able to manage their workload independently. The position offers a competitive salary starting at £24,000, increasing to £25,500 post-probation.

Qualifications

• Strong communication skills for effective client interaction.
• Ability to take day-to-day decisions independently.
• Must manage independent workload and team support.

Responsibilities

• Making calls to and from clients.
• Providing quality administrative support.
• Maintaining accurate data records.

Skills

Strong written and verbal communication skills

Ability to manage a busy workload

Flexibility

PC literacy

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

CUSTOMER SERVICE ADMINISTRATOR

WOKINGHAM

PERMANENT

£24,000 increasing to £25,500 after successful probation

Due to an exciting period of expansion our client based in Wokingham are seeking a Customer Service Administrator to join their team.

The purpose of the role is to provide high quality telephone and administrative services in an efficient, friendly and professional manner.

Daily duties and responsibilities for the Customer Service Administrator

• Making and receiving calls to and from clients
• Conduct outbound calls to chase for progress updates and facilitating appointment booking
• Providing quality administrative support with good attention to detail.
• Assisting clients via e-mail and telephone
• Ensuring all new instructions are processed on the system accurately, efficiently and on a cost‑efficient basis.
• Provide case management from receipt of a new request to completion of the case.
• Book appointments for specific projects
• Process email and post queries received by the team as required.
• Chase reports via telephone and e‑mails.
• Ensure Service Level Agreements are maintained daily.
• Maintain accurate data records, using Microsoft Office and in‑house systems.
• Upload medical reports/laboratory reports onto the system. Follow‑up on incomplete/ inaccurate reports received.
• Support project related stock/paperwork requests for examiners.
• Complete all general administration duties as required.
• Support project tasks on a daily, weekly and monthly basis.
• Work within stipulated cost guidance budget and time constraints.
• To achieve targets in the timeframe set to ensure all cases are processed as per the Service Level Agreements.
• Maintain the confidentiality of our client at all times, including that of its clients.
• Act impartially at all times, declaring any potential conflict of interest to management.
• Undertake any other duties within the spirit of this job description.

Applicants must possess

• Strong written and verbal communication skills.
• An ability to take day‑to‑day decisions.
• The capacity to manage one's own workload independently and to work effectively within a team.
• An ability to manage a busy workload and help others in the team when needed.
• Flexibility will be essential to support the changing needs of the business.
• PC literacy with good typing skills is required. Experience with Word, Excel and Outlook is essential information.
• Ability to maintain appropriate confidentiality of information relating to our client's, individuals and service user information.

APPLY NOW FOR AN IMMEDIATE TELEPHONE INTERVIEW WITH THE RECRUITERS ROOM!

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