Customer Service Administrator

Hillarys Blinds Limited; Stockport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading home products company is seeking a Customer Service Administrator to join their Stockport office within the Apollo Blinds admin team. This role involves addressing customer inquiries, processing orders, and requires excellent communication and customer service skills. The ideal candidate is flexible, tenacious, and has a working knowledge of SAP, Excel, and Word. The position promises a dynamic work environment with full training and a supportive team culture.

Benefits

Full training provided

Supportive team environment

Qualifications

• Excellent communicator via email with customers.
• Ability to work autonomously and motivate oneself.
• Friendly disposition to build rapport with customers.
• Flexible approach to adapt in a fast-paced environment.

Responsibilities

• Address customer queries via email or telephone.
• Process and progress orders with suppliers.

Skills

Communication skills

Customer service skills

Flexibility

Tenacity

Tools

SAP

Excel

Word

Job description

Are you a fantastic communicator, with excellent customer service skills? Are you ready to take the next step in your career? If so, we want to hear from you! An exciting opportunity has arisen for a friendly, driven Customer Service Administrator to join our team.

This role is within our Branded Dealer division, specifically within our Apollo Blinds admin team at our Stockport office. These friendly & knowledgeable individuals love what they do! The team are passionate about working on their own initiative and being flexible in meeting the daily demands of a busy office, ultimately keeping our customers happy.

Responsibilities

In this role, your responsibilities may vary from addressing customer queries via email or telephone to processing and progressing orders with our suppliers.

You will receive full training on our products and processes, and one on one support from your team manager and colleagues.

Qualifications

• A fantastic communicator when interacting with our customers on a daily basis via email.
• You will have the autonomy to succeed in your role, so tenacity is essential.
• You will be the first point of contact for our customers, so your friendly nature will enable you to effectively establish a rapport with our customers.
• Your flexible approach and ability to work in a fast-paced environment will complement the dynamics of our team and help to drive our service forward.
• The working knowledge of SAP, Excel and Word is also desirable.

You will thrive on the buzz this role brings and enjoy the benefits of working in an open and informative environment. We work to achievable targets, whilst simultaneously having fun, a quality that shines through in our consistently outstanding service results!

Hunter Douglas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues. If you require any reasonable adjustments to be made during the recruitment process, please do let us know and we will be happy to accommodate.

Everyone who applies will receive a response.

Please note: This position is with Apollo Blinds, not Hillarys Blinds.