Customer Service Administrator

Michael Page; Portishead; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading recruitment firm is looking for a Customer Service Administrator to provide efficient support within the Secretarial & Business Support department in Portishead. The role involves responding to customer enquiries, maintaining records, and coordinating with other departments. Ideal candidates will have strong organizational skills and prior experience in a similar role. This full-time position offers a competitive salary and opportunities for career advancement.

Benefits

Competitive salary

Free on-site parking

Private medical insurance

Career progression opportunities

Qualifications

• Previous experience in a similar administrative or customer service role.
• Strong attention to detail and accuracy.
• Ability to work effectively in a busy office environment.

Responsibilities

• Respond to customer enquiries via phone and email.
• Maintain accurate records in the company's database.
• Coordinate with other departments for customer issue resolution.
• Process orders and manage administrative tasks.
• Monitor delivery schedules and provide updates.

Skills

Organisational skills

Multitasking

Communication skills

Problem-solving

Proficiency in office software

Job description

Overview

The role of Customer Service Administrator involves providing efficient administrative and customer service support within the Secretarial & Business Support department. This permanent position is 5 days in the office in Portishead and requires attention to detail and a proactive approach to meet client and team needs effectively.

Responsibilities

• Responding promptly and professionally to customer enquiries via phone and email.
• Maintaining accurate and up-to-date records in the company's database.
• Coordinating with other departments to ensure timely resolution of customer issues.
• Processing orders and managing related administrative tasks efficiently.
• Monitoring and tracking delivery schedules to provide updates to customers.
• Assisting with the preparation of reports and documentation as required.
• Providing general administrative support to the Secretarial & Business Support team.
• Ensuring compliance with company policies and procedures in all customer interactions.

Profile / Qualifications

• A successful Customer Service Administrator should have:
• Previous experience in a similar administrative or customer service role in the retail industry.
• Strong organisational and multitasking skills with a focus on accuracy.
• Proficiency in using standard office software and databases.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem-solving and a customer-focused mindset.
• Ability to work effectively as part of a team in a busy office environment.

Job Offer

• A competitive salary of £27,000 to £35,000 per annum, depending on experience.
• Free on-site parking for all employees.
• Private medical insurance through Bupa following the probation period.
• The chance to join a growing company with opportunities for career progression.
• This is a full-time 5-days in the office role, based in Portishead.