Customer Service Administrator

ChromStore.com; Newcastle-under-Lyme; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing e-commerce company in Newcastle-under-Lyme is seeking a Customer Service Administrator to deliver high-quality service to customers. The ideal candidate has a minimum of 2 years of experience in a similar role, possesses strong communication skills, and is organized and reliable. Responsibilities include managing customer inquiries, coordinating returns, and collaborating with teams to resolve issues. The position offers regular office hours from Monday to Friday.

Qualifications

• Minimum 2 years of experience in a similar customer service role.
• Strong written and verbal communication skills in English.
• Organized and reliable with attention to detail.

Responsibilities

• Provide professional front-line customer service across multiple platforms.
• Handle customer returns and shipment queries.
• Collaborate with Sales and Purchasing teams to resolve issues.

Skills

Customer service orientation

Communication skills

Organizational skills

IT literacy

Tools

MS Office

ERP systems

Job description

Key Responsibilities Of The Customer Service Administrator

• Provide professional front-line customer service across multiple methods and platforms
• Handle customer returns and shipment queries, liaising with couriers and the Returns Department
• Collaborate with the Sales and Purchasing teams to resolve product-related queries
• Work with the eBay Specialist to ensure timely customer replacements, refunds and aftercare
• Maintain and distribute key reports and spreadsheets as required including, but not limited to, the Config planner and delivery schedule
• Maintain positive platform feedback by delivering exceptional service and proactively addressing issues to prevent negative reviews
• Provide online sales and merchandising support/cover including, but not limited to, raising orders, product review and stock status
• Maintain up-to-date knowledge of the business, systems, products and processes
• Deliver high quality customer service, in line with SLAs, understanding and anticipating needs
• Assist with new product listings across all platforms including descriptions, specification & images
• Assist the Purchasing team by raising purchase orders daily
• Coordinate Buy-Back orders with B2B customers, ensuring alignment with operational timelines
• Any other tasks deemed necessary to support business needs and / or cover for colleagues

The Ideal Customer Service Administrator Will Need To Have/be

• Service led and results oriented, with minimum 2 years experience in a similar role
• Strong written and verbal communication skills in English
• Positive and collaborative approach
• Organised and reliable with an eye for detail
• Comfortable working to tight deadlines in a changing environment
• Strong IT literacy, particularly with MS Office and ERP systems
• Full UK driving licence preferred due to dual site location

My client are looking for a Customer Service Administrator to join their fast paced and growing business. Office based in Newcastle-under-Lyme area, Stoke-on-Trent this role is ideally for someone with at least 2 years experience in a similar Customer Service office-based role. Working Monday-Friday office hours.

If you are interested in this Customer Service Administrator role APPLY today.