Customer Service Administrator

Principal I Ltd; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A customer support role at Principal I Ltd in Horsham focusing on administrative functions. Responsibilities include collecting meter readings, customer interaction, and system implementation. Ideal for entry-level applicants with strong organisational skills, attention to detail, and a positive attitude.

Benefits

23 days annual leave plus bank holidays

Pension scheme

Eye care scheme

Excellent induction & training program

Free onsite parking

Qualifications

• Good organisational and planning skills.
• Ability to work under pressure to tight deadlines.
• Great attention to detail.

Responsibilities

• Collecting and inputting accurate meter readings.
• ProACTIVE identification of customer consumable requirements.
• Answering calls from customers.

Skills

Organisational skills

Interpersonal skills

Attention to detail

Customer focus

Tools

IT literacy

Job description

Location: Horsham (On–Site)

Job Summary

Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.

Personal Specification:

– Good organisational and planning skills

– Ability to work under pressure to tight deadlines

– A positive, can do attitude

– Great attention to detail

– A team player with interpersonal and collaboration skills

– Able to demonstrate prioritisation skills when multi–tasking

– Customer focussed role

– Pleasant telephone manner

– Ability to work collaboratively with third parties to supply consumable items

– Strong IT literacy and a keen interest in exploring AI and automation solutions

– Entry–level role, no previous experience required

Some key responsibilities:

– Collecting and inputting accurate meter readings from a variety of sources

– ProACTive identification of customer consumable requirements

– Key stakeholder in the implementation of the EDI ordering system

– Identification of unusual patterns of consumable or device usage

– Ordering of toner and other consumable items

– Answering calls from customers

What we offer:

– Excellent induction & training program

– 23 days annual leave plus bank holidays

– Free onsite parking

– Pension scheme

– Eye care scheme

The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required, and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.