Customer Service Administrator

Adecco; Ellesmere Port; On-site; GBP 25,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Administrator in Ellesmere Port. The role involves processing orders, managing customer inquiries, and working closely with logistics. Ideal candidates have 2-3 years of experience in a similar field and strong communication skills. This is a temporary position for 6 months with a salary of £25,000 per annum.

Qualifications

• 2-3 years of experience in a relevant field.
• Strong attention to data accuracy and compliance.
• Experience supporting engineering or technical sales teams is a plus.

Responsibilities

• Process customer orders with precision and timeliness.
• Prepare customer invoices with finance.
• Manage 3rd party equipment sales and service requests.

Skills

Attention to detail

Collaboration

Communication skills

Proactive attitude

International shipping experience

Tools

CRM tools (e.g., Salesforce)

Job description

Overview

Job Title: Customer Service Administrator
Location: Ellesmere Port
Remuneration: £25,000 p/annum equivalent
Contract Details: Temporary, 6 months. Monday-Friday, 8.30am-4.30pm.

Responsibilities

• Process customer orders with precision and timeliness.
• Prepare customer invoices in collaboration with finance.
• Manage 3rd party equipment sales and service requests efficiently.
• Coordinate logistics for engineering support seamlessly.
• Arrange shipping and courier services with care.
• Handle shared email accounts and respond to inquiries promptly.
• Process inbound and outbound purchase orders.
• Collaborate with logistics partners for smooth product shipments.
• Track equipment delivery schedules, proactively resolving any issues.
• Communicate order status and updates to customers and sales reps.
• Assist in resolving customer inquiries and complaints swiftly.
• Maintain accurate records of orders and customer interactions.

Skills and Experience

• Minimum 2-3 years in relevant field and CRM tools (e.g., Salesforce).
• Strong attention to detail for data accuracy and compliance.
• Excellent collaboration and communication skills, both verbal and written.
• Proactive and positive attitude with a structured work approach.
• Experience with international shipping/logistics and 3rd party vendors.
• Background in supporting engineering teams or technical sales is a plus.

If you're ready to embark on this exciting opportunity, we want to hear from you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website