Customer Representative

Description This; Worcester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent building society is seeking a Customer Representative in Worcester to deliver exceptional service through various channels. This permanent position requires supporting transactions, guiding customers through online services, and effectively handling inquiries. Candidates should prioritize customer experience, be adaptable, and comfortable using digital platforms. The role offers full-time hours and additional benefits, contributing to a commitment to providing great service for all customers.

Benefits

Access to private medical insurance

Competitive pension scheme

Annual performance-related bonus

Training and development opportunities

Salary sacrifice scheme benefits

Life assurance

Wellness options

Paid volunteering days

Qualifications

• Desire to make a difference for customers.
• Comfortable using digital tools and applications.
• Ability to work within a team and take initiative.

Responsibilities

• Support customers through various channels including in-person, phone, and online.
• Manage transactions at the branch and educate customers on services.
• Handle customer queries effectively and empathetically.

Skills

Customer service skills

Digital tool competency

Empathy

Job description

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all ourchannels.From transactions on the till,allocatedtime handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - butdon’tworry you will be trained up on this.

It isan important rolewithin the branch, and we are the gateway to protecting and looking after our customers working closely as a team.

We need a Customer Representative for our branch in Worcester, Worcestershire.

This role isapermanent position workingهاییfull time, 35 hours per week, Monday to Saturday.

If this role is advertised as part time the salary will be pro rata.

You’llneed to be within a45 minutecommute of the branchyou’reapplying to work in, andhere’sthe good news. Whilst major banks continue to close branches,we’rekeeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.Soif the locationyou’reconsidering is outside the 45minutesthen please check our other vacancies that are closer to you.

Your training will be basedvirtually inbranch.

Our training pathway is designed to ensure you are successful in yourroleand the first 3 weeks arereally importantto your career journey with us.With this in mind, withinthose first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

• Access to private medical insurance
• A highly competitive pensionto help you builda strong foundationfor retirement
• Access to an annual performance related bonus
• Training and developmentto help you progress your career
• A great selectionofadditionalbenefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved onesin the event ofyour death.
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual,we’reowned by our members - those customers who bank,saveor have a mortgage with us. We challenge the financial sector status quo. Wedon’tsee customers as the engine of our own profit Sutton share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

Ifyou’reinspired by fairer finances, passionate about making a meaningful impact, andtr *uelley careabout our customers, you’reone of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We arepurpose-driven. Uncompromisinglycustomer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button.You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Oncewe’ve received your application successfully, we will invite you to the firststage;our online assessments!

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussedaroundwhat’s important to us in a member facing role at Nationwide.

In your candidate hubyou’llalso be able to gethints and tipsand watchvideos from ourcolleague’sgiving you a reallygood ideaof what it’slike to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!

Whatcan’ta Customer Representative do! This is the great part about this role,it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.

About you

We’renot just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of somany different kinds of people and we want our employees to be just as diverse.

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better.You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Customer first behaviours

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think –we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have모 greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 1852
• Apply Before 01/20/2026, 11:55 PM
• Locations 61 High Street, Worcester, Worcestershire, WR1 2RL, GB