Customer Renewals Account Manager

Farr Associates Recruitment limited; Baildon; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Renewals Advisor in Baildon. The role offers a competitive salary of £28,000 plus quarterly commission, and involves managing customer renewals for a prestigious international insurance provider. The ideal candidate should have excellent customer service skills and enjoy building relationships. Hybrid working conditions include 3 days in-office and flexibility for home working. Comprehensive training is provided, making it an excellent opportunity for those looking to start a career in insurance.

Benefits

Private healthcare

Great holiday allowance

Free parking

Pension

Flexible working hours

Qualifications

• Strong ability to work under pressure.
• Excellent customer service skills.
• Confident telephone manner.

Responsibilities

• Manage customers' journey throughout the full renewals process.
• Build ongoing trust and relationships with customers.
• Identify specific requirements and manage email correspondence.

Skills

Customer service skills

Confident telephone manner

Ability to work under pressure

Job description

Private Medical Insurance - Customer Renewals Advisor

£28,000 plus excellent commission incentive paid every QTR.

Shipley/Baildon

Hybrid 3 days office based 32 days of choice home based.

Overview

One of my prestige commercial clients is looking for Insurance Customer Service professionals to join their very busy and experienced customer care teams in a great International Insurance provider offering superb development opportunities within this award winning business.

It would particularly suit someone keen to start an insurance career or someone that has experience as an Account Manager or as a Sales Advisor, insurance experience is an advantage but not essential, as you will be managing some high-profile key customer accounts.

The role requires someone that is confident and enjoys building key relationships, training is offered to develop you in your new career, you will be first point of contact with customers for their renewals process.

I am looking for your knowledge and experience developing existing client accounts.

Responsibilities

• Manage customers' journey throughout the full renewals process with initial renewals, mid‑way conversations and any claims they wish to process.
• Build ongoing trust and relationships with your portfolio of customers.
• Identify customers' specific requirements, update internal systems, manage email correspondence and complete compliance applications, contracts and documentation.
• Provide full customer support and advise customers on the next stage process and update any compliant administration.
• Deliver and maintain a high level of customer service, engage with customers confidently and positively.
• Work under pressure, meet KPIs and sales development targets with an existing customer base.

Qualifications

• Strong ability to work under pressure.
• Excellent customer service skills.
• Confident telephone manner.
• Reactive and positive attitude.

Benefits

• Starting salary £25,000–£27,000 with excellent bonus incentive.
• Great working hours 9‑5 Monday to Friday (flexible if you prefer to start earlier from 08:00).
• 3 days office, 2 days of choice home-based.
• Great holiday allowance.
• Private healthcare.
• Free parking.
• Pension.
• Other great benefits to discuss.

Full training will be given for the business processes and you have the opportunity to observe the other team members with questions and answers of the service, to understand your customer requests and have the confidence to provide the right solution for customers.

A brilliant opportunity for someone that thrives in a challenging and rewarding customer environment, enjoys building relationships and can work confidently to set KPIs and sales development with an existing customer base.

I have immediate interviews available and look forward to receiving your application, thank you for applying.

Lisa

FARR Associates

Recruitment Specialist