Customer Relationship Manager - Accident Management and Car & Van Rental

lloyds banking group; Manchester; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A leading UK banking institution is seeking a Customer Relationship Manager for the Corporate Sales team in Manchester. In this hybrid role, you will manage a national portfolio of large corporate customers, driving retention and growth through exceptional service and strategic relationship building. Candidates must possess proven experience in customer relationship management and a strong understanding of Accident Management services. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Generous pension contribution of up to 15%

Annual bonus award

Share schemes

Discounted shopping

30 days’ holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Proven experience in customer relationship management within a corporate or fleet environment.
• Strong understanding of Accident Management and daily rental services.
• Excellent stakeholder engagement and influencing skills.

Responsibilities

• Manage a national portfolio of large corporate customers using Accident Management.
• Build strong relationships with key stakeholders.
• Act as the point of escalation for issues.

Skills

Customer relationship management

Stakeholder engagement

Data interpretation

Commercial acumen

Collaboration skills

Job description

End Date

Tuesday 06 January 2026

Salary Range

£59,850 - £66,500

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

This is a fantastic opportunity to work within the Corporate Sales team within Lex Autolease to grow our business, support our customers and help Britain prosper.

The role holder will be responsible for a national portfolio of our large and complex corporate customers, managing both the retention and up‑selling value added products to create maximum customer value.

The role holder will work alongside the wider Corporate sales team and our service partners to deliver exceptional levels of customer service and maximise customer growth.

Job Description

JOB TITLE: Customer Relationship Manager – Accident Management and Car & Van Rental

LOCATION: Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in our Manchester Westminster House office as mentioned above.

About this opportunity

This is a fantastic opportunity to join the Corporate Sales team at Lex Autolease, working with some of the UK’s largest and most complex corporate customers. As a Customer Relationship Manager, you’ll manage a national portfolio of accounts, driving retention, growth, and the adoption of value‑added services across Accident Management and Car & Van Rental (CVR).

You’ll play a pivotal role in building strong, multi‑layered relationships, delivering exceptional customer experiences, and influencing strategic decisions that help Britain prosper.

About us

As one of the UK's largest vehicle‑funding companies, we’re leading the transition to sustainable transport. Through our specialist brands – Lex Autolease, Tusker, and Black Horse – we provide innovative solutions that make greener vehicles more accessible and affordable.

Our mission goes beyond funding; we collaborate with industry, government, and partners to educate and empower businesses and their employees to accelerate the shift to electric and sustainable mobility.

What you’ll do

• Manage a national portfolio of large corporate customers using Accident Management and CVR services.
• Build strong, multi‑layered relationships with key stakeholders across customers, brokers, insurers, and service delivery partners.
• Identify and successfully up‑sell services such as ULR, Credit Hire, Credit Repair, and CVR across your customer base.
• Prepare and present detailed analysis of claims experience and rental activity, providing recommendations for cost and risk reduction.
• Act as the point of escalation for Accident & CVR‑related issues, ensuring timely and effective resolution.
• Own and deliver customer‑specific KPIs for Accident & CVR, driving improvements in driver and customer NPS scores.
• Collaborate with internal teams and partners on contract renewals, tender responses, pricing decisions, and operational commitments.
• Influence product development and supplier performance through technical and commercial expertise.
• Build a strong internal and external network to support strategic opportunities and operational excellence.
• Demonstrate a growth mindset by investing in personal development and driving business performance forward.

What you’ll need

• Proven experience in customer relationship management within a corporate or fleet environment.
• Strong understanding of Accident Management and daily rental services, including ULR, Credit Hire, and Credit Repair.
• Excellent stakeholder engagement and influencing skills at all levels.
• Ability to interpret and present complex data, providing actionable insights.
• Commercial acumen with experience in pricing and contract negotiations.
• Strong collaboration skills to work across multiple teams and partners.

Desirable experience

• Knowledge of fleet operations and associated risk management.
• Experience working with insurers, brokers, and accident management providers.
• Familiarity with service‑level agreements and tender processes.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide‑ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.