Customer Relationship Management Manager

Abacus Careers; Belfast; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading recruitment agency is looking for an experienced CRM Manager in Belfast to lead strategic initiatives. This role involves managing the CRM Taskforce, developing data-driven reporting using Power BI, and enhancing client acquisition efforts. The ideal candidate will have a strong background in CRM strategy and data analysis, with the ability to collaborate effectively across teams. This is an exciting opportunity to join a fast-growing company committed to excellence.

Qualifications

• Proven experience in CRM strategy and taskforce leadership.
• Strong analytical skills for driving data-driven business development.
• Experience in designing reports and managing databases.

Responsibilities

• Lead the CRM Taskforce and collaborate with stakeholders.
• Design Power BI reports to support business development campaigns.
• Manage database and reporting for alumni and referrals.

Skills

CRM Strategy Development

Data Analysis

Power BI Reporting

Tools

Power BI

Job description

📌 CRM Manager – Belfast

Abacus is exclusively recruiting a CRM Manager to join a highly successful, dynamic, and fast-growing company. This brand is investing in Belfast to develop a Centre of Excellence . You’ll be part of a team driving profile enhancement and developing profitable revenue streams through client acquisition and growth programmes.

You’ll work closely with stakeholders across Business Development , Marketing , and professionals at all levels. We’re seeking a dynamic and experienced CRM Manager to lead strategic CRM initiatives across multiple offices. This role is pivotal in driving CRM best practices, enhancing data-driven business development, and ensuring seamless integration with key systems.

🔍 Key Responsibilities

• 👥 CRM Taskforce Leadership – Lead the CRM Taskforce, collaborate with stakeholders, and act as the firm’s subject matter expert.
• 📊 Data Visualisation & Reporting – Design Power BI reports and collect user feedback to support BD campaigns.
• 🔗 Alumni & Referral Management – Manage database and reporting for Alu...