Customer Relations Officer -Presales

GEDU Global Education; Wolverhampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading education consultancy in Wolverhampton is seeking a proactive Customer Relations Officer - Presales to engage with potential customers and generate leads. The role involves making outbound calls, identifying student needs, and scheduling appointments for the sales team. An ideal candidate will have strong communication skills and a target-driven mindset. Relevant experience in tele-calling and customer service is preferred.

Qualifications

• In-depth experience in tele-calling, customer service, or pre-sales.
• Ability to handle objections and maintain professionalism.
• Overseas education counselling experience preferred.

Responsibilities

• Make outbound calls to potential customers.
• Identify student needs and qualify leads for the sales team.
• Schedule appointments and maintain accurate records.

Skills

Tele-calling experience

Excellent verbal communication in English

Persuasion and negotiation skills

Relationship-building abilities

Target-driven mindset

Tools

MS Office

CRM tools

Job description

Overview

We are looking for a proactive and persuasive Customer Relations Officer - Presales at Gedu to engage with potential customers, generate leads, create applications and schedule appointments for the sales team. The ideal candidate should be confident in handling outbound calls, building rapport with prospects, and contributing to business growth.

Responsibilities

• Looking for counsellors/advisors with overseas education background
• Make outbound calls to potential customers to introduce and explain the company's products/services
• Identify student needs and qualify leads for the sales team
• Cross sell our other brands as may be applicable as per the student's profile
• Follow-up with the customers on calls/emails/WhatsApp diligently
• Schedule appointments and ensure a seamless handover of qualified leads
• Maintain accurate records of customer interactions in the CRM system
• Follow up with potential customers to maximize conversion opportunities
• Meet daily/weekly/monthly call and lead qualification targets
• Maintain a positive and professional attitude in customer interactions

Essential Skills and Experience

• In depth experience in tele-calling, customer service, or pre-sales
• Excellent verbal communication skills in English
• Strong persuasion, negotiation, and relationship-building abilities
• Ability to handle objections and maintain professionalism
• Basic knowledge of MS Office and CRM tools
• Target-driven, self-motivated, and result-oriented mindset
• Overseas education counselling experience preferred
• Document collection and creating university/college applications will be an added advantage