Customer Relations Manager

Care UK Plc; Newbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care provider based in Newbury is seeking a Customer Relations Manager to drive resident occupancy through promotions, events, and community engagement. The ideal candidate will be experienced in sales and customer service, have a consultative approach, and enjoy working in a collaborative environment. This role offers a competitive salary and is integral to ensuring exceptional service for residents.

Benefits

Competitive salary and commission structure

Comprehensive benefits package

Supportive team environment

Qualifications

• Experience in sales and business development.
• Ability to achieve targets for resident occupancy.
• Strong communication skills to convey information clearly.

Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home through events and sponsorships.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.

Skills

Consultative sales approach

Self-motivated

Flexible

Collaborative

Highly organized

Customer service oriented

Job description

Overview

We have an exciting new role for a Customer Relations Manager based at Newbury Grove care home in Newbury. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Scarlet House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about our facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

What We\'re Looking For

• Consultative sales approach
• Self-motivated, flexible, and enthusiastic
• Collaborative, sharing ideas and information
• Highly organised, managing multiple priorities
• Customer service oriented

Why Join Care UK?

• Dynamic, growing organisation dedicated to outstanding care
• Supportive, inclusive team environment
• Competitive salary and commission structure alongside a comprehensive benefits package
• Make a meaningful impact on residents’ lives

We are committed to recruiting diverse, talented people who share our passion for helping others. If you\'re ready for the next step in your career, we want to hear from you!

About Us

Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.