Customer Relations Advisor Elderly Care

Country Court; South Oxhey; On-site; GBP 50,000; Full time

Job summary

A leading care home provider is seeking a dynamic Customer Relations Manager for its South Oxhey location. This role involves overseeing admissions, fostering relationships, and boosting occupancy through strategic outreach. The ideal candidate will have a strong track record in customer relations, particularly in healthcare, and excellent communication skills. This position offers a competitive salary structure with OTE of £50,000, alongside opportunities for professional growth and a family-oriented culture. Experience in sales and customer engagement is essential.

Benefits

Competitive salary package

Annual pay reviews

Pension contributions

Professional development opportunities

Exclusive discounts with Blue Light Card

Qualifications

• Proven track record in customer relations or sales, ideally in healthcare.
• Ability to excel in high-pressure environments while being compassionate.
• Strong organizational abilities.

Responsibilities

• Oversee the entire admissions journey for prospective residents.
• Cultivate relationships with residents and local professionals.
• Devise strategies to boost occupancy and generate inquiries.
• Represent at local events to foster community engagement.
• Achieve key performance indicators related to occupancy.

Skills

Excellent communication skills

Proactive, target-driven attitude

Understanding of local market dynamics

Proficiency in CRM software

Clean driving license

Job description

At Carpenders an award-winning care home renowned for its expertise in residential, dementia, and respite care, we are seeking an accomplished and dynamic Customer Relations Manager. This pivotal role offers you the chance to leverage your industry experience and sales acumen to drive business development, create community engagement, and enrich the lives of our residents and their families. What You'll Do

Responsibilities

• Admissions Leadership: Oversee and refine the entire admissions journey—from the first enquiry to a seamless move-in experience—ensuring every interaction reflects the highest standards of care and professionalism.
• Relationship Building: Cultivate and maintain robust, long‑lasting relationships with residents, families, and local professionals, serving as the trusted ambassador for our care home.
• Strategic Business Development: Devise and implement innovative strategies to boost occupancy and generate private enquiries through targeted local business development and community outreach initiatives.
• Community Engagement: Represent at local events, professional networking sessions, and home open days, collaborating closely with our marketing and operations teams.
• Performance Management: Achieve and exceed key performance indicators (KPIs) including occupancy rates and service compliance, balancing ambitious sales targets with empathy and care.

Qualifications & Skills

You are a seasoned professional with a proven track record in customer relations, sales, or business development—ideally within sectors such as healthcare, elderly care, hotels, or retirement living. Your strong interpersonal skills, strategic mindset, and passion for making a difference enable you to excel in high‑pressure environments while maintaining a compassionate approach. Key qualities include:

• Excellent communication skills across all channels
• A proactive, target‑driven attitude complemented by outstanding organisational abilities
• A deep understanding of local market dynamics and demographic trends
• Proficiency in CRM software and related systems
• A full, clean driving license to support local business development

About the Company

We believe in recognising and rewarding exceptional talent. In return for your expertise, we offer Country Court is proud to be a family run business that's grown over the years to a family of 3,300+ employees and over 45+ care homes. We're passionate about providing 5 care to our residents. From bistros to pubs and cinema rooms to spas – we've created extraordinary care homes so we're looking for extraordinary people to join our team!

Compensation & Benefits

Hours: 37.5 Hours per week – Monday to Friday

Hours: Salary OTE £50,000 (£35,000 BASIC & £15,000 Commission for an on‑target performance) Carpenders Park Care Home located in Watford and accommodates up to 76 residents. Specialising in residential care, dementia care, and short‑term respite care, Carpenders Park will provide a warm welcome as soon as you set foot through the door. Are you a switched‑on salesperson with a big passion for people? We are seeking a dynamic and compassionate Customer Relations Manager with strong sales and relationship skills to join our team at Carpenders Park Care Home.

• Competitive Remuneration: An attractive salary package featuring a base salary of £35,000, combined with performance‑driven commission incentives, offering an on‑target earnings potential of up to £50,000 per annum.
• Generous Benefits: Annual pay reviews, pension contributions.
• Professional Growth: Bespoke induction training, continuous professional development, and access to nationally recognised qualifications.
• Family Culture: Join a family‑run business that has grown to over 3,300 employees across more than 40 care homes, where passion for 5 care and employee wellbeing is at the heart of everything we do.
• Additional Perks: Enjoy exclusive benefits such as the Blue Light Card for discounts on shops, restaurants, days out, and more.

Additional Information

Subject to Terms and Conditions

If you are a strategic, relationship‑driven professional with a passion for delivering outstanding care and business excellence, we'd love to hear from you. Take the next step in your career and help us continue to set the standard in care excellence at Carpenders Park Care Home.