Customer Relations Administrator

Lloyd Recruitment; England; Hybrid; GBP 27,000; Full time

Job summary

A recruitment agency is seeking a Customer Relations Administrator in England. This role involves problem-solving and administrative duties, primarily handling customer complaints while logging data and communicating effectively with partners. The office is located in Redhill, offering an hourly rate of £13.08 with benefits including paid holidays and hybrid working conditions after initial training. Candidates must have strong communication skills and a knack for attention to detail.

Benefits

Paid holiday

Pension scheme enrollment

Weekly pay

Work from home 1 day a week

Qualifications

• Ability to make decisions based on facts and findings.
• Strong communication skills with clients and business partners.
• Experience in administrative roles preferred.

Responsibilities

• Communicate with business partners over email and phone.
• Investigate complaints raised by customers.
• Log details and update information on systems.
• Identify patterns or trends for management review.

Skills

Problem-solving

Communication

Attention to detail

Job description

Customer Relations Administrator

Do you see yourself as a problem solver?

• Are you someone who likes to get to the bottom of an issue?
• Can you make decisions based on facts and findings?

Our client is expanding their internal customer relations department further. The team is based within the call centre department, but this is NOT a call centre role. The position is predominately administration based, with main duties being centred around emails, researching & collating facts to back up or reject possible complaints.

If you feel you have the above qualities and want to join an internal customer relations team, we’d love to see a copy of your cv.

Main duties will include:

• Communicating with the client’s business partners over email and occasionally by phone, following through on and investigating complaints raised by previous and existing customers.
• Liaising with your colleagues who organise release of information within the current Data Protection guidelines.
• Considering possible regulatory breaches or operational incidents which could affect the business or customer.
• Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed.
• Recording findings and answering questions raised over the phone as well as email and on-line chat.
• Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation.

To enable you to complete the above tasks, you’ll be trained on their product range and how each stage of the customer journey links up from the sale stage to on-boarding.

What we can offer you at this stage:

• You’ll receive an hourly rate of £13.08 p/hour
• Weekly pay
• Paid holiday and enrolment in pension scheme after 12 weeks
• Central Redhill office location
• 9.00 - 5.15pm
• Monday to Friday
• 1 day a week WFH (after initial training completed) – compulsory office day is a Tuesday.

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.