Customer & Neighbourhood Officer - multiple roles!

Paradigm Housing; Knotty Green; Hybrid; GBP 38,000; Full time

Job summary

A leading housing organization in the UK seeks a dedicated Customer & Neighbourhood Officer to ensure high service performance and enhance customer satisfaction. This hybrid role involves managing diverse cases within the Buckinghamshire area while collaborating to improve neighbourhoods. Candidates should possess knowledge of social housing issues, have advanced communication skills, and a commitment to personal development. Benefits include competitive salary and flexible working options.

Benefits

25 days holiday plus Christmas closure

Generous pension scheme

Health cash plan

Flexible working options

Funded training and qualifications

Qualifications

• Experience in managing casework and diverse workloads.
• Knowledge of social housing legislation and issues.
• Full driving license and access to a vehicle.

Responsibilities

• Ensure high levels of service performance and customer satisfaction.
• Identify specialist support needed to help sustain tenancies.
• Collaborate with teams and partners to improve neighbourhoods.

Skills

Strong customer focus

Understanding of social housing issues

Advanced communication skills

Ability to manage diverse workload

Commitment to professional development

Job description

Weve evolved our Housing Officer role into Customer & Neighbourhood Officer, and wed love for you to join our dedicated, highly motivated team. Our mission is simple : deliver outstanding service by utilising the skills, experience, and understanding of our residents. As a result of our growth strategy we have a number of full time roles to fill including permanent and fixed term for 12 months - the latter have the possibility of extension or permanency, but if not you will gain career enhancing skills and experience. This is a hybrid role which involves travelling in the Buckinghamshire area with 1 or 2 days in our office in High Wycombe.

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, were proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future.

What youll do

• Ensuring high levels of service performance and customer satisfaction.
• Identifying when specialist support is needed to help customers sustain their tenancies.
• Using data insights to drive area and service improvements.
• Managing a mixed‑tenure area and handling both day‑to‑day and complex cases.
• Collaborating with internal teams and external partners to deliver area plans and improve our neighbourhoods.
• Acting as an advocate for our residents, delivering services in line with our Customer Care Standards and making a real difference in the communities we serve.

What we’re looking for

• Strong customer focus with experience and understanding of social housing issues and associated legislation.
• Ability to manage a demanding and diverse workload, including case management.
• Advanced communication skills (written and verbal) with proven ability to influence and get things done.
• Commitment to continuous personal and professional development.

Organised and self‑motivated

• A full driving licence, access to your own vehicle, and the ability to travel within Buckinghamshire area (Business mileage will be paid in line with our policy at prevailing rate, currently 45p per mile, less home to work commute).

For added brilliance :

• Knowledge of one or more of the following areas: Anti‑Social Behaviour management, Tenancy Sustainment, Benefits, Safeguarding, Housing law, relevant Court experience, CIH qualification level 3, knowledge of signposting to relevant bodies (ie Citizens advice, debt management, older peoples services).

Benefits

• Annual salary : £37,736 p/a
• 25 days holiday, increasing with service, plus Christmas closure and holiday buy options.
• Generous pension scheme, up to 9.5% employer contribution via salary sacrifice.
• Family‑friendly leave: Enhanced maternity, paternity, and adoption leave.
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids cover).
• Life cover and income protection.
• Flexible working – hybrid options, modern offices, free parking & EV charging.
• 30+ qualified Mental Health First Aiders available to support.
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions).
• Funded training, qualifications & apprenticeships.
• 3 paid volunteering days in the local communities.
• Peer‑recognition rewards platform.
• Paid professional subscription (one per year).

Working Hours

37 hours standard working pattern: 9am‑5:30pm Mon‑Thurs & 9am‑5pm on Friday – with some flexibility on start and finish times.

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and will always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date : 18 December 2025

We will be regularly screening applications and we reserve the right to close this vacancy earlier than the closing date should we appoint a suitable candidate.