Customer Marketing Manager

Utility Warehouse; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A utility service company in London is seeking an experienced Marketing Manager to join their Customer Marketing team. This role focuses on developing and executing marketing strategies across energy, telecom, and financial services. Candidates should have proven experience in customer marketing and the ability to work autonomously. The company offers a competitive salary, hybrid working, and a range of employee benefits including a pension scheme and health insurance.

Benefits

Industry benchmarked salary

Hybrid working with flexible arrangements

Employee discounts and benefits

Matched contribution pension scheme

Qualifications

• Proven experience in a Customer Marketing role, at Manager level.
• Ability to think strategically and craft effective marketing initiatives.
• Experience in the energy industry or similar heavily regulated industry.

Responsibilities

• Lead development and execution of customer-centric marketing plans.
• Own and adapt marketing strategy for service lines.
• Manage end-to-end execution of marketing plans and campaigns.

Skills

Customer Marketing expertise

Strategic thinking

Autonomous working

Experience in regulated industries

Project prioritization

Job description

Overview

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. We put people first. It’s all about you.

Our business model is founded on word of mouth recommendations — so it's crucial that our customers are happy with us and engaged with our brand. We pride ourselves on high customer loyalty, satisfaction and retention and are looking for a marketing professional to contribute to delivering an engaging and personalised customer marketing experience across our multi-service products. We have a great opportunity for an experienced Marketing Manager to join our Customer Marketing team to focus on marketing activities across our core service lines in Energy, Telco, Financial Services and Multi-service.

We’re also looking for you to bring the following skills and experience

Responsibilities

• Proven experience in a Customer Marketing role, at Manager level
• Ability to think strategically and craft effective marketing initiatives to achieve the targets
• Proven experience of the ability to work autonomously and take initiative
• Experience in the energy industry, utilities in general or a heavily regulated industry would be highly beneficial
• Ability to translate complex/multi-layered activities to coherent briefs for partnering teams
• Skilled at prioritizing projects and delivering multiple cross-functional initiatives at the same time
• Showcasing results/visibility tailored for the internal audience at different levels
• Collaborate across all functions to deliver the initiatives
• Highly organised and able to spot, flag, recommend and implement solutions to blockers

Team and Reporting

We work together. Your team and the people you will work with…

Our Customer Marketing team are at the heart of our mission to help people stop wasting time and money. The team are responsible for delivering our customer marketing strategy and directly contributing to our Growth objectives by working across the customer lifecycle delivering engaging and personalised marketing experiences. This role reports to a Senior Marketing Manager and will manage a Marketing Executive.

What you’ll do and how you will make an impact

• Work closely with the Senior Marketing Manager to lead the development and execution of customer-centric marketing plans aligned with our business roadmap.
• Own and adapt our marketing strategy for specific service lines (Energy, Telco, Financial Services, and Multiservices), including defining the approach for major energy projects, optimizing customer lifecycle communications, and managing sensitive regulatory messages.
• Translate the plans into briefs where needed for partnering teams and manage them through to execution, including creating effective messaging to customers for maximum impact.
• Own the end-to-end execution of the marketing plans, from starting with customer insight to inform campaign strategy, to then delivering the campaign, reporting and optimising.
• Deliver and evolve the test and learn plans (across the full marketing mix) to achieve targets.
• Collaborate with the CRM team to deliver multichannel campaigns across email, letter, SMS and in-app messaging
• Line management and development of the Core Marketing Executive.

Benefits and Why UW

• An industry benchmarked salary. We’ll share it during your first conversation.
• Share Options and a Save as You Earn scheme.
• Hybrid working, with 2 days in the office. (We’re open to discussing flexible working arrangements)
• Electric Car salary sacrifice scheme through Tusker
• Discount on our services and you get our Cashback Card for free. Access to Perkbox with 100s of rewards and discounts
• A matched contribution pension scheme and life assurance up to 4x your salary. Free mortgage advice and a financial wellbeing tool
• Family-friendly policies to help you and your family thrive.
• Discounted private health insurance, Employee Assistance line and a free Virtual GP. Wellbeing app Unmind supports your mental health.
• Belonging groups to shape an inclusive future.
• Commitment to developing your career journey through learning, coaching and new experiences.

Apply and contact

Apply here! You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Claire Fennell will be your point of contact throughout the recruitment process.

Equal opportunity and notices

Not sure you meet all the requirements? Let us decide! Research shows that women and other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.