Customer Liaison Officer

Daniel Owen Ltd; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local housing services provider is seeking a Resident Liaison Officer in Nottingham for ongoing projects, primarily focusing on kitchen installations and refurbishments. This role involves acting as the main contact for tenants, ensuring they are informed and satisfied as home improvement work takes place. The ideal candidate will have experience in tenant liaison or customer service, particularly within social housing, and possess strong communication and problem-solving skills. This position may lead to permanent employment based on performance.

Benefits

Opportunities for personal and professional development

Supportive work environment

Chance to create positive community impact

Qualifications

• Experience in a tenant liaison or customer service role, ideally in social housing.
• Experience with kitchen installations or refurbishments.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the main contact for tenants, resolving issues and complaints.
• Coordinate communication between tenants, contractors, and housing teams.
• Monitor tenant satisfaction during kitchen projects.

Skills

Tenant liaison experience

Customer service skills

Communication skills

Problem-solving abilities

Organizational skills

Teamwork

Job description

Job Advert: Resident Liaison Officer

Location: Nottingham

Job Type: Ongoing - potential for permanent

About the Role

We are currently seeking a dedicated and professional Resident Liaison Officer with experience in kitchen installation or refurbishment to join our team in Nottingham. This is an ongoing position, offering an exciting opportunity for someone looking to make a difference in the community while helping to manage relationships between tenants and housing services. The successful candidate will be the key point of contact for tenants, providing assistance with any queries or issues, and ensuring that kitchen refurbishment projects or installations are delivered smoothly and efficiently.

Key Responsibilities

• Acting as the primary point of contact for tenants, offering advice, support, and resolving complaints or issues.
• Liaising between tenants, contractors, and housing teams to ensure clear communication, especially in relation to kitchen installations or refurbishments.
• Assisting tenants in understanding the scope of kitchen projects, including timelines, expectations, and process.
• Monitoring and managing tenant satisfaction regarding kitchen projects, ensuring minimal disruption and effective communication.
• Helping tenants understand their rights and responsibilities during home improvement work.
• Handling administrative duties related to tenant management and kitchen project updates, such as scheduling, records, and progress tracking.
• Assisting with tenant engagement initiatives, fostering positive relationships within the community.

Essential Skills & Experience

• Previous experience in a tenant liaison or customer service role, ideally within social housing or property management.
• Proven experience working with or managing kitchen installations, refurbishments, or similar home improvement projects.
• Excellent communication skills, both verbal and written.
• Strong problem‑solving abilities, with the capacity to handle difficult situations effectively and empathetically.
• Organisational skills and the ability to manage multiple tasks.
• A proactive, positive attitude and a desire to improve tenant satisfaction.
• Ability to work independently and as part of a team.

Desirable Qualifications

• Experience specifically within social housing or property management sectors.
• Knowledge of kitchen installation procedures and the ability to provide tenants with accurate guidance.
• Understanding of housing regulations and tenant rights.

Why Join Us

• The potential for the role to become permanent based on performance.
• A supportive work environment with opportunities for personal and professional development.
• A chance to make a real difference in the local community, particularly in improving tenants' homes.

How to Apply

If you have a passion for providing excellent customer service and have kitchen experience in home improvement or property management, we would love to hear from you! Please submit your CV and a brief covering letter outlining your experience and suitability for the role to