Customer Liaison Executive

Atlas Copco; Eastbourne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading industrial solutions provider in Eastbourne is seeking a Customer Liaison Executive to enhance customer service experience. In this role, you will liaise with production planners and customer care teams to ensure timely communication of order status and handle customer queries effectively. The ideal candidate will have excellent communication skills, strong attention to detail, and a proactive approach to problem-solving. This position requires on-site work in a collaborative environment.

Benefits

Culture of trust and accountability

Lifelong learning and career growth

Comprehensive compensation and benefits

Health and well-being programs

Qualifications

• Strong interpersonal and team collaboration skills.
• Ability to adapt and work under pressure.
• Motivated self-starter with good organization skills.

Responsibilities

• Liaise with production planners to track production status.
• Lead status meetings with customer centers.
• Investigate customer queries and provide timely feedback.
• Communicate changes in lead times to customer care teams.
• Track short shipment status.
• Central contact for all shortages in the department.

Skills

Result orientation

Attention to detail

Good communication skills

Time management

Excellent IT literacy

Interpersonal skills

Tools

MS Office

ERP/MRP systems

Job description

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We’re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow

Your role

An exciting opportunity has arisen for a Customer Liaison Executive to join the Edwards team based at Product Company Eastbourne. Edwards has been engineering environments where innovation thrives for more than 100 years.

As a Customer Liaison Executive, your mission is to promote and execute proactive customer service with the internal customer care teams, ensuring we are one step ahead of the status of customer orders so any deviation or customer requests can be communicated in a timely manner. You will report to our Planning & Analytics Manager.

Responsibilities

• Liaise daily with the production planners to check the production plan is on track and are informed of any deviation so it can be communicated to the customer
• Lead weekly status meetings with the customer centers to promote healthy working relationships and ensure they are informed
• Investigate any customer queries (i.e. early order requirements) with the supporting areas and feed back to customer the outcome in a timely manner
• Communicate any changes in lead times to the customer care teams
• Communicate and track short shipment status until it is closed
• Be a central point of contact on all shortages for the department, liaising with purchasing to ensure we have the most up to date information available
• Have visibility of when permits are in use to understand impact to lead order numbers
• Review current processes and strive for continuous improvement in collaboration with key stake holders

Qualifications – Required

• Result orientation, team approach, manual dexterity, reliability, thoroughness
• An attention to detail and quality mind-set
• Ability to follow procedures
• Approachable, adaptable, rigorous, ability to work on own initiative
• Have a responsible approach to H&S of themselves and others
• Good interpersonal and team working and collaboration skills
• Good communication skills – written and verbal
• Good at time management and organisation
• Highly motivated – self starter
• Excellent IT literacy, being a competent user of MS office
• Familiar with ERP/MRP systems (ideally SAP and Kinaxis)

Qualifications – Desired

• Experience in manufacturing or assembly
• Lean six sigma belt accredited

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role requires you to work on-site at our office in Eastbourne, United Kingdom (GB). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Talent Acquisition Team: Dominique Whitefoot

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.