Customer Journey Analytics Specialist

Ups; Tamworth; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading logistics company in Tamworth seeks a detail-oriented Reporting & Analytics Specialist to support the Customer Success team. This role involves developing reporting frameworks, analyzing customer metrics, and collaborating with cross-functional teams to improve customer experience. The ideal candidate has a background in data analysis, strong communication skills, and is skilled in Salesforce and Microsoft Office applications. The position offers a competitive salary and opportunities for growth.

Benefits

Competitive salary

Company pension scheme

Discounts at major retailers

Opportunities for progression

Qualifications

• Experience in strong analytical roles.
• Hands-on experience in data analysis.
• Strong communication skills, written and verbal.
• Proficient with CRM systems and Microsoft Office.
• Ability to manage multiple tasks.
• Knowledge of Insurance or logistics preferred.

Responsibilities

• Develop and maintain reporting frameworks.
• Analyse customer success metrics.
• Collaborate with teams to define KPIs.
• Ensure data accuracy in reporting tools.
• Provide recommendations for customer engagement.

Skills

Analytical thinking

Data interpretation

Customer-focused environment

Communication skills

Data analysis

Problem-solving

Attention to detail

Task prioritization

Continuous improvement

Education

Degree in a relevant field

Tools

Salesforce

Excel

Power BI

Job description

A leading logistics company in Tamworth seeks a detail-oriented Reporting & Analytics Specialist to support the Customer Success team. This role involves developing reporting frameworks, analyzing customer metrics, and collaborating with cross-functional teams to improve customer experience. The ideal candidate has a background in data analysis, strong communication skills, and is skilled in Salesforce and Microsoft Office applications. The position offers a competitive salary and opportunities for growth.