Customer Insights & Strategy Lead

LexisNexis; Exeter; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading legal analytics firm seeks a Customer Engagement & Strategy Lead in Exeter. This pivotal role focuses on engaging customers, synthesizing insights, and collaborating with various teams to enhance product offerings and satisfaction. The ideal candidate has experience in the legal sector, strong communication skills, and a proactive approach. This position promotes a healthy work/life balance and offers a variety of benefits for well-being and professional development.

Benefits

Generous holiday allowance

Wellbeing programs

Health screening and private medical benefits

Access to learning and development resources

Qualifications

• Experience in the legal sector or transferable skills applicable in this context.
• Ability to hold conversations with senior stakeholders and customers around AI.
• Proactive mindset to help customers discover technology's impact.

Responsibilities

• Act as the voice of the customer internally.
• Lead design and execution of customer research initiatives.
• Collaborate with cross-functional teams to translate insights into strategic recommendations.

Skills

Strong communication and influencing skills

Ability to build trust

Organizational and time-management skills

Education

Experience in the legal sector

Job description

A leading legal analytics firm seeks a Customer Engagement & Strategy Lead in Exeter. This pivotal role focuses on engaging customers, synthesizing insights, and collaborating with various teams to enhance product offerings and satisfaction. The ideal candidate has experience in the legal sector, strong communication skills, and a proactive approach. This position promotes a healthy work/life balance and offers a variety of benefits for well-being and professional development.