Customer Information Assistant

Conwy County Borough Council; Conwy; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local government authority in Conwy is seeking a Customer Information Assistant to provide exceptional service to customers. The role involves handling enquiries from residents and visitors by phone and in person. Candidates must have NVQ level 2 education, ICT skills, and should be fluent in Welsh. This part-time position offers an opportunity to join a dedicated team committed to excellent public service.

Qualifications

• Candidates should have a good standard of education to NVQ level 2 (or equivalent).
• Good ICT skills are required.
• Ability to converse at ease with customers in Welsh is essential.

Responsibilities

• Handle a high volume of enquiries from residents and visitors.
• Provide an accurate information and assistance service.
• Manage enquiries efficiently and sensitively.

Skills

Excellent communication skills

Ability to listen and empathise

Good ICT skills

Fluency in Welsh

Education

Good standard of education to NVQ level 2 or equivalent

Job description

Customer Information Assistant

CAPTION: Job details

• Posting date: 26 November 2025
• Hours: Part time
• Closing date: 10 December 2025
• Location: Conwy, Conwy County
• Remote working: On-site only
• Company: Conwy County Borough Council
• Job type: Permanent
• Job reference: REQ006915

Summary

Are you committed to providing an excellent service to customers?

We are looking for someone who has excellent communication skills and is confident, enthusiastic and articulate, to join our busy team.

The role involves handling a high volume of enquiries from residents and visitors accessing council services by telephone and in person at the Council's main office, Coed Pella in Colwyn Bay.

You will be required to manage enquiries efficiently and sensitively by providing an accurate information and assistance service to resolve enquiries at first point of contact, where possible. Candidates should have a good standard of education to NVQ level 2 (or equivalent), good ICT skills and have the ability to listen and empathise with customers.

As the Service deals directly with the public, the ability to converse at ease with customers in Welsh is essential.

Ydych chi wedi ymrwymo i ddarparu gwasanaeth rhagorol i gwsmeriaid?

Rydym yn chwilio am rywun sydd â sgiliau cyfathrebu rhagorol ac sy'n hyderus, yn frwdfrydig a sy'n medru mynegi eu hunain yn dda i ymuno â'n tîm prysur.

Mae'r swydd yn cynnwys delio â nifer fawr o ymholiadau gan drigolion ac ymwelwyr sy'n defnyddio gwasanaethau'r cyngor dros y ffôn, a mewn person ym mhrif swyddfa'r Cyngor, Coed Pella ym Mae Colwyn.

Bydd gofyn i chi reoli ymholiadau yn effeithlon ac yn sensitif trwy ddarparu gwasanaeth gwybodaeth a chymorth cywir i alluogi datrys ymholiadau yn y man cyswllt cyntaf, lle bo hynny'n bosibl.

Dylai fod gan ymgeiswyr safon dda o addysg i lefel NVQ 2 (neu gyfwerth), sgiliau TGCh da a bod â'r gallu i wrando a dangos empathi â chwsmeriaid.

Mae'r Gwasanaeth yn delio'n uniongyrchol â'r cyhoedd, mae'r gallu i sgwrsio'n gartrefol gyda chwsmeriaid yn Gymraeg yn hanfodol.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.