Customer Experience Specialist — Digital Banking & Fraud Awareness

HSBC; Ipswich; On-site; GBP 26,000; Full time

Job summary

A leading global bank in Ipswich is seeking a Customer Service Consultant to provide outstanding service and educate customers on digital platforms. The role involves empathetic interactions, assisting vulnerable customers, and being the first point of contact in the branch. Candidates should possess excellent communication skills and a willingness to learn. Competitive salary of £26,000 plus benefits offered.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Ability to engage in effective conversations and build strong connections.
• Resilience to a continuously changing environment.
• Willingness to learn and develop customer service skills.

Responsibilities

• Provide excellent service as the first point of contact for customers.
• Educate customers on HSBC digital services and fraud awareness.
• Identify and support vulnerable customers.

Skills

Excellent communication skills

Strong empathy

Ownership of customer enquiries

Job description

A leading global bank in Ipswich is seeking a Customer Service Consultant to provide outstanding service and educate customers on digital platforms. The role involves empathetic interactions, assisting vulnerable customers, and being the first point of contact in the branch. Candidates should possess excellent communication skills and a willingness to learn. Competitive salary of £26,000 plus benefits offered.