Customer Experience & Sales Advisor, Flexible Hours

Group 1 Automotive; Chelmsford; On-site; GBP 32,000; Full time

Job summary

A leading automotive services company in Chelmsford is seeking a Sales & Customer Service Advisor for their contact centre. The role focuses on handling customer inquiries, providing high levels of service, and identifying customer needs. Ideal candidates will demonstrate strong communication skills and a passion for customer service. The position offers a competitive salary, extensive training and development opportunities, and the chance to be part of a dynamic and growing team.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

24/7 access to healthcare professionals

Qualifications

• Excellent communication skills and ability to build trust.
• Customer-focused and passionate about service.
• Ability to prioritise workload and multi-task.
• IT literate with experience using multiple systems.
• Self-motivated and organised.

Responsibilities

• Handle inbound and outbound calls to customers.
• Respond to customer email inquiries.
• Identify customer needs and guide them to suitable services.
• Provide high-level customer service to build relationships.
• Upsell additional products.

Skills

Excellent communication skills

Customer-focused

Ability to prioritise workload

IT literate

Problem-solving skills

Job description

A leading automotive services company in Chelmsford is seeking a Sales & Customer Service Advisor for their contact centre. The role focuses on handling customer inquiries, providing high levels of service, and identifying customer needs. Ideal candidates will demonstrate strong communication skills and a passion for customer service. The position offers a competitive salary, extensive training and development opportunities, and the chance to be part of a dynamic and growing team.