Customer Experience Pro - Banking & Service Specialist

Banco Santander; Bromsgrove; On-site; GBP 25,000; Full time

Job summary

A leading banking institution is looking for a Customer Experience Adviser in Bromsgrove. The role involves providing outstanding customer service, assisting with transactions, and building customer relationships. Candidates must have effective communication skills and a desire to go above and beyond for customers. This full-time position offers a starting salary of £24,500 per annum, with benefits including 25 days holiday and a pension contribution.

Benefits

25 days holiday plus bank holidays

Discretionary performance-related annual bonus

Voluntary healthcare benefits

Pension contribution

Employee discount platform

Qualifications

• Proven ability to deliver outstanding customer service, either face‑to‑face or telephony.
• Effective communication skills with customers to truly understand their needs.
• A real desire to go above‑and‑beyond for customers.
• Effective team working skills with a flexible can‑do approach.
• Openness to a broad range of activities, even if outside of standard expectations.
• Ability to grow, adapt and change to accommodate business needs and priorities.
• Right to work in the UK.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transaction queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop your knowledge of services and products to help our customers.
• Identify new ways to improve the customer experience.

Skills

Outstanding customer service

Effective communication

Team working

Flexibility

Adaptability

Job description

A leading banking institution is looking for a Customer Experience Adviser in Bromsgrove. The role involves providing outstanding customer service, assisting with transactions, and building customer relationships. Candidates must have effective communication skills and a desire to go above and beyond for customers. This full-time position offers a starting salary of £24,500 per annum, with benefits including 25 days holiday and a pension contribution.