Customer Experience Liaison Specialist

Lanes Group Plc; Bradford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK water infrastructure company in Bradford is seeking a Customer Liaison Officer to enhance the customer journey by liaising with customers and operational teams. This role requires excellent communication skills and prior experience in customer service, particularly in the utilities sector. Join a diverse and inclusive team dedicated to improving customer satisfaction and contributing to key business objectives.

Responsibilities

• Work with operational and planning teams to resolve all customer queries.
• Update customer information on the company's management systems.
• Handle customer enquiries and manage complaints.
• Respond to customer complaints within agreed service levels.
• Perform administrative tasks assigned by the manager.
• Work to improve the customer journey.

Skills

Excellent verbal, written and communication skills

Active listening skills

Patience and ability to remain calm in stressful situations

Excellent interpersonal skills

Ability to accept criticism

Education

Experience working within a customer service role in the utilities industry

Job description

A UK water infrastructure company in Bradford is seeking a Customer Liaison Officer to enhance the customer journey by liaising with customers and operational teams. This role requires excellent communication skills and prior experience in customer service, particularly in the utilities sector. Join a diverse and inclusive team dedicated to improving customer satisfaction and contributing to key business objectives.