Customer Experience Leader

Polkadotfrog Ltd; Rotherham; On-site; GBP 35,000; Full time

Job summary

A fast-growing online builders' merchant company is hiring a Customer Service Manager to shape their customer service strategy. The role involves developing a customer service vision, building a team, and ensuring excellent customer interactions. Ideal candidates should have experience in customer service, strong leadership skills, and a data-driven mindset. The position offers a competitive salary, 25 days of holiday, and a collaborative work environment, providing excellent opportunities for career growth.

Benefits

Competitive salary

25 days of holiday

Excellent benefits package

Career growth opportunities

Qualifications

• Experience in a similar role.
• Proven leadership and team-building ability.
• Strong background in customer service.
• Comfortable in a fast-paced, entrepreneurial environment.

Responsibilities

• Develop and implement a customer service vision aligned with the company's goals.
• Oversee customer interactions across various channels.
• Introduce systems to streamline operations.

Skills

Leadership and team-building

Excellent communication

Conflict resolution

Customer-centric approach

Data-driven mindset

Tools

CRM software

Job description

A fast-growing online builders' merchant company is hiring a Customer Service Manager to shape their customer service strategy. The role involves developing a customer service vision, building a team, and ensuring excellent customer interactions. Ideal candidates should have experience in customer service, strong leadership skills, and a data-driven mindset. The position offers a competitive salary, 25 days of holiday, and a collaborative work environment, providing excellent opportunities for career growth.