Customer Experience Host — Kids’ City Visitor Concierge

Kidzania London; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An indoor entertainment facility in Greater London is seeking a Customer Service Host. This hands-on role involves responding to visitor inquiries, issuing tickets, and assisting at the Reception area. The ideal candidate will possess a positive attitude and preferably have some customer service experience. The position comes with various benefits including discounted tickets, food, and development opportunities.

Benefits

Free and Discounted KidZania Tickets

Various Westfield Discounts

25% Discount in our retail shop

40% off on-site food & beverage

Convenient on-site parking

Development opportunities

Various training courses

Qualifications

• Previous customer experience would be desirable, but a can-do attitude is more important.

Responsibilities

• Respond to pre-visit enquiries and post-visit feedback.
• Cover the Reception area and assist with visitor questions.
• Issue tickets and visitor passes, and manage telephone calls.

Job description

An indoor entertainment facility in Greater London is seeking a Customer Service Host. This hands-on role involves responding to visitor inquiries, issuing tickets, and assisting at the Reception area. The ideal candidate will possess a positive attitude and preferably have some customer service experience. The position comes with various benefits including discounted tickets, food, and development opportunities.