Customer Experience Digital Architect | Hybrid & Flexible

National Grid; Wokingham; On-site; GBP 70,000 - 82,000; Full time

Job summary

A leading energy organization in the UK is seeking a Digital Architect to drive the transformation of customer-facing digital experiences. This role involves designing digital architecture for web, CRM, and contact centre platforms, ensuring seamless omni-channel engagement. Candidates should have strong digital architecture experience, ideally with CRM platforms like Salesforce. The position offers a competitive salary up to £82,000, with additional benefits and a hybrid working model.

Benefits

Competitive salary

Bonus up to 15%

28 days annual leave

Contributory pension scheme

Qualifications

• Proven experience in digital architecture with a focus on customer-facing solutions.
• Strong knowledge of CRM platforms, preferably Salesforce.
• Demonstrated success in omni-channel solution design.

Responsibilities

• Design and evolve NESO’s digital architecture for customer-facing platforms.
• Lead the development of integrated solutions for consistent omni-channel experiences.
• Define architectural patterns for CRM platforms.

Skills

Digital architecture experience

Knowledge of CRM platforms

Omni-channel solution design

Agile methodologies

Stakeholder management

Education

Degree in Computer Science or related field

TOGAF or Salesforce architecture certification

Job description

A leading energy organization in the UK is seeking a Digital Architect to drive the transformation of customer-facing digital experiences. This role involves designing digital architecture for web, CRM, and contact centre platforms, ensuring seamless omni-channel engagement. Candidates should have strong digital architecture experience, ideally with CRM platforms like Salesforce. The position offers a competitive salary up to £82,000, with additional benefits and a hybrid working model.