Customer Experience Coordinator

Linear Recruitment Ltd; Blyth; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is looking for a Freelance Customer Experience Coordinator to support tenants and clients effectively. The role involves managing enquiries, improving services, and liaising between teams, ensuring a smooth customer experience. Ideal candidates will have a background in customer service and be great communicators. This position offers a flexible freelance arrangement with the potential for a permanent role and opportunities for training and development.

Benefits

Flexible freelance arrangement

Community-driven team environment

Training and development opportunities

Qualifications

• Previous experience in customer service, housing, or construction is preferred.
• Great communicator who is calm under pressure and empathetic.
• Ability to work independently and manage time effectively.

Responsibilities

• Manage incoming tenant enquiries and complaints efficiently.
• Liaise between residents, site teams, and management.
• Monitor customer feedback and improve services.

Skills

Customer service experience

Communication skills

Time management

IT systems proficiency

Empathy

Job description

Freelance Customer Experience Coordinator

Location: Ashington

Contract: Freelance

Rate: Competitive, depending on experience

The Role

You’ll be the first point of contact for tenants, clients, and site teams — ensuring every customer interaction is handled with care, professionalism, and efficiency. Your role will be central to making sure our residents feel heard, supported, and informed at every stage of our work.

• Managing incoming tenant enquiries and complaints with empathy and efficiency
• Liaising between residents, site teams, and management to ensure smooth communication
• Monitoring customer feedback and identifying opportunities for service improvement
• Supporting project teams with updates, scheduling, and reporting
• Maintaining accurate records in line with company and client requirements

About You

We’re looking for someone who:

• Has previous experience in customer service, housing, or construction (social housing experience a bonus)
• Is a great communicator — calm under pressure, empathetic, and solution-focused
• Can work independently and manage their time effectively
• Is confident using IT systems and reporting tools
• Brings a proactive, can‑do attitude and genuine care for people

What We Offer

• Flexible freelance arrangement with consistent work
• Supportive, community‑driven team environment
• Opportunity to transition into a permanent position for the right candidate
• Training and development opportunities as the role grows