Customer Experience & Complaints Manager

ELP Consult Ltd.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading automotive consultancy in Greater London is seeking a Customer Complaints Manager to oversee user service planning and optimization. Ideal candidates will have solid experience in car manufacturing, along with excellent communication skills and strong data analysis capabilities. This role requires onsite work in Chiswick Park, focusing on user lifecycle management and product defects analysis. The successful applicant will help improve customer operations through effective service platforms and innovation in user engagement strategies.

Qualifications

• Solid experience in the car manufacturing industry.
• Experience in customer operation support platforms.
• Ability to withstand pressure and manage business promotion.

Responsibilities

• Support the planning and system construction of user services.
• Formulate business plans and goals based on user needs.
• Identify areas for improvement in processes and products.
• Enhance user retention and activity.
• Analyze product defects and optimize user experience.

Skills

Excellent written and verbal communication skills

Strong product owner awareness

Strong data analysis skills

Education

Bachelor's degree or above

Tools

ERP systems

CRM systems

Customer service systems

Job description

A leading automotive consultancy in Greater London is seeking a Customer Complaints Manager to oversee user service planning and optimization. Ideal candidates will have solid experience in car manufacturing, along with excellent communication skills and strong data analysis capabilities. This role requires onsite work in Chiswick Park, focusing on user lifecycle management and product defects analysis. The successful applicant will help improve customer operations through effective service platforms and innovation in user engagement strategies.